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Strategic Account Manager, Amazon Global Selling
2 weeks ago
2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
We are looking for a results-driven, dynamic and motivated Account Manager to drive the success for SEA sellers on Amazon global marketplaces. The Account MAnager will be responsible for marketing Amazon’s global marketplaces The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Key job responsibilities
- Work with strategic sellers to grow the selections to Amazon and their business with profit
- Work with strategic sellers to drive the feature adoption rate to drive the customer experience on Amazon
- Work with strategic sellers to achieve data quality standards and become an expert in using internal tools to achieve results
- Work with strategic sellers to drive the seller performance and product quality to ensure best customer experience.
- Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.
- Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments
- Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
About the team
Work hard. Have fun. Make history. At Amazon we expect no more and no less from you. Ever since Amazon opened its virtual doors, it has been the aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online - at great prices and convenience.
Singapore, SGP
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
