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Guest Relation Agent/ Officer

2 weeks ago

Singapore AM RECRUITMENT PTE. LTD. Full time

**Job Summary**:
We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.

**Responsibilities**:

- Address guest inquiries and requests promptly and professionally.
- Receives and transfers all calls to respective rooms or departments.
- Handles all wake up calls and monitors the telephone printers.
- Assist guests with information about hotel amenities, policies, and local attractions.

Reservation Handling:

- Receive and manage rooms reservation requests via phone calls.
- Provide detailed information about room availability, rates, and promotions.
- Handle changes to existing reservations, including cancellations and modifications.

**Qualifications**:

- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and problem-solving skills.
- Knowledge of hotel operations and reservation systems is a plus.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work rotating shifts, including weekends and holidays.
- Location: Central

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)