Senior Product and Customer Insights Manager

2 weeks ago

Singapore Amazon Asia-Pacific Holdings Private Limited Full time

Bachelor's degree or equivalent
- At least 6 years of experience analyzing data and synthesizing into customer insights
- At least 5 years of work experience in consulting, insights, research, program management, or related fields
- Experience presenting to and influencing senior leadership through data driven insights

Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team to support our businesses in Australia and Singapore. There may be additional opportunities to support worldwide businesses (e.g., Japan, Europe).

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g., media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers' advocate and influence their experience on Amazon

Key job responsibilities
- Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses. Translate these into analyses and identify meaningful insights that help Amazon improve our customer experience
- Study management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
- Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions, dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Singapore, SGP
- Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research
- MBA
- 3+ years living and/or working in Australia

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