People Services Team Leader

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Job Title: People Services Team Leader, APAC

Location: Singapore

About the role

As the People Services Team Leader, you will play a critical role in establishing and leading the APAC Hub, ensuring a purpose-driven, trusted, inclusive, and engaging service to colleagues across the region. You will be responsible for developing, motivating, and inspiring a team of People Service Specialists, building a proactive, professional, and people-focused approach to service delivery.

Working as part of the global People function, you will lead within the People Services community of practice, promoting industry best practices and driving global alignment across all regional hubs (Americas, EMEA, and APAC).

You will be instrumental in establishing an APAC People Services Hub, ensuring standardisation while balancing local legislative requirements.

Your contributions will support the attraction, retention, colleague experience, and engagement of our people through;
- Right first time, every time resolution of activities, questions, queries, and transactions at scale.
- Innovation of new and engaging people initiatives; and
- An attitude of continuous improvement.

Responsibilities:

- Establish and lead the APAC Hub, building the foundation for a high-performing shared services model in alignment with global People function standards.
- Manage a team of People Services Specialists.
- Ensure People Services documentation remains up to date and compliant with regional legislation.
- Oversee workload distribution and operational skill development aligned with the People function taxonomy.
- Serve as an escalation point for complex process queries, collaborating with key stakeholders to resolve issues efficiently.
- Lead change initiatives and process improvements, collaborating with stakeholders.
- Step in to perform People Services Specialists duties when necessary.
- Ensure the delivery of accurate, professional advice and guidance to line managers.
- Drive the implementation and ongoing improvement of People Services Specialists processes, acting as the primary contact for any process changes that impact the team.
- Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain service excellence.

Key Performance Indicators:

- Achievement - Delivering measurable results and creating tangible value.
- Planning & Organising - Establishing and optimising workflows for efficiency.
- Leadership - Coaching and driving high performance within the team.
- Building & Retaining Relationships - Developing strong stakeholder engagement.
- Teamwork - promoting a collaborative, supportive, and high-performing team culture.

To be successful in the role, you will have:

- Demonstratable experience within a previous HR Team Leader/Manager role.
- Previous experience working in a Shared Services.
- Strong stakeholder management skills, working across teams and countries.
- Fluent in English, written and spoken.
- Proactive and problem-solving attitude.
- Ability to adhere to and following global processes.
- Experience working across different countries is desirable.
- Additional language skills desirable.
- Ability to travel around the APAC region when required.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development including 14-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, various allowances (including care; dependent on the role), paid maternity leave, paid paternity leave, paid parental leave, childcare leave, paid marriage leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

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We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
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