Community Conductor

2 weeks ago

Singapore JR EAST Business Development SEA Pte Ltd Full time

**WHO ARE WE?**

To build an In-station Lifestyle Hub where we integrate Live, Work, Play, Meet, Bond and the convenience to work everywhere.

Creating a flexible community that offers not only flexible workspace solution, but a networking platform for like-minded members to connect, interact and seek potential opportunities with this blooming community.

Speak to us. Join us as the team continue to forge great relationships.

**OUR TEAM**

Community Conductor is an integral part of our mission to enable our members to create their life’s work. You will be responsible for ensuring our member’s needs are met promptly and maintaining our service standards.

We elevate our member’s experience and going the mile is part of us, through curated events; communications and connecting potential opportunities.

**ABOUT THE ROLE**

**Customer Service | Operations**
- New member’s onboarding and orientation
- Assist member’s move-out and keep the conversation going
- Communication ambassador, member’s go to person
- Manage the ambience appropriate to the day activity or events
- Ensure centres are well maintained at all times, including front desk / café / meeting room / workstation
- Ensure any facilities issues are promptly attended to, including contacting maintenance support team
- Café orientated responsibilities
- Back-office support management (maintaining service agreement, inventory for access token, etc)

**Member’s Success | Community Management**
- Proactive conversations with members to enhance the value of their membership
- Know your members to enhance, personalise and provide greater value to their experience
- Creating the best member’s experience is the core of our business. Continuous assessment of area of improvement for proactive enhancement
- Plan and host / co-host events that help create and build a stronger community
- Monthly newsletter to keep members on the what’s happening in our community

**ABOUT YOU**
- Diploma from recognized institution and/or equivalent experience in the hospitality, F&B industry
- Proficient at English
- Customer Service orientated personality. Passionate to connect with people and the community
- Strong organization skills with the ability to multitask projects
- Eye for details, ability to manage tasks efficiently and effectively
- Enjoy creating great experience, and thrive at continually growing relationships
- Be ready to WOW us

**MORE ABOUT OUR COMPANY**

**JR East Business Development SEA Pte Ltd. (SEABD)**

In line with JR East’s business direction, SEABD aims to contribute to the local communities of the Asia markets
by introducing potential Japanese Retail, Food and Beverage products and brands from various regions of
Japan. Together with the introduction of JR “Ekinaka (In-station)” concept, we offer new lifestyles and create
cities that further enhance convenience and comfort in people’s daily lives.

To optimize every business’s potential, SEABD explores strategic partnership or joint venture opportunities with
established companies in the local market. By combining the good knowledge of Japanese products and Brands
from SEABD, and the local expertise and understanding from the potential partners, we are able to foster a
strategic relationship to best introduce the brands for optimal market penetration.

**Job Types**: Full-time, Permanent

**Salary**: From $2,400.00 per month

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

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