Assistant / Associate Director Customer Success

3 days ago

Singapore Moody's Investors Service Full time

Additional areas of responsibility:

- Drive the “White Glove Service” culture for the Customer Engagement team
- Demonstrate success with increased client engagement with CreditView, deeper organization understanding and the ability to connect relevant content with the right users.
- Partner with sales on renewals and new business and to uncover new ideas for product expansion, pricing and markets.
- Identify key customer personas, establish customer journeys, map CreditView capabilities to user needs.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Build and maintain client relationships and extend relationships beyond key business champions.
- Provide relevant, timely and actionable feedback to Product Strategy and MIS.
- Partner closely with Product Strategy on product roadmaps and with marketing on campaigns and events.
- Track required metrics and report regularly to DI and Sales management.
- Promote MIS thought leadership, research pieces, events and analyst contacts.
- Run quarterly business reviews with clients to assess their business strategy and realign with engagement plan.
- Minimum of 5 years of experience in financial services or risk management related field
- Prior experience working with clients directly required.
- Experience navigating customer organizational structures, defining and achieving success criteria.
- Very strong interpersonal and organization skills with the ability to manage client initiatives across sales, product strategy and solutions delivery.
- Experience engaging with senior stakeholders within a business.
- Demonstrate ability to work in a collaborative team environment.
- Experience with credit risk, financial and banking topics.
- Clear written and oral communication skills with an ability to communicate complex concepts to a senior audience.
- Self-starter willing to roll up sleeves to create required content or make necessary viable customized offerings for customers.
- Ability to manage, influence through persuasion, negotiation and consensus building.
- Excellent communication and presentation skills.
- Position requires approximately 25% travel.
- Undergraduate (e.g., Bachelor’s degree) required.

Sales OU

L1-DL1

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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