Customer Service Executive

3 days ago

Singapore Curious Thoughts Academy Full time

**Salary: Competitive salary and bonus package + Loyalty Bonus after 2 years of employment.**

Join one of Singapore's fastest growing social enterprise in the enrichment industry today Our service team is looking for dynamic individuals who can provide top-notch customer service to our parents and students.

**Customer Service/ Snr Customer Service Executive role with a fast growing social enterprise.**

**Salary**: $1500 to $3000 (depending on relevant work experience) + Year end bonus Job + Loyalty bonus after 2 years of employment

Description:

- Receive enquiries (phone and walk-ins) related to Phonics and Math Classes;
- Update attendance management system (IT system);
- Collect school fees (using IT system);
- Upload weekly photos and curriculum slides to our IT system;
- Planning and organising of SkillsFuture training courses;
- Centre maintenance (cleaning and upkeep);
- Core working hours are on Fridays and weekends Job Requirement:

- Able to work on:

- Monday and Tuesday 10am to 6pm. Friday from 9 to 6pm. Saturday and Sunday from 8am to 6.30pm
- Off days are on Wednesdays and Thursdays.
- Singaporean
- Must be okay with presence of dog (Centre dog is a small Shetland Sheepdog that is trained not to bite and is good with kids. Centre dog helps beneficiaries reduce anxiety and to look forward to classes.)

*

About Curious Thoughts Academy*:
Curious Thoughts Academy is an English Learning Centre specialising in Phonics and English lessons. We have a “Pay-it-forward” system where every 3 paying students from the public helps pay for a beneficiary’s lessons.

We believe in an evidence-based literacy programme and we are looking for like-minded individuals who want to change lives through literacy Curious Thoughts Academy is a teacher-owned company and have no private investors.

This means that all decisions pertaining to our curriculum are made based on the best interests of the child. We’re not stressed by financial concerns such as looking at “Return on Investments” for private investors or at maximising profitability. We believe in providing quality education at a reasonable price.

As such, we have grown tremendously in students enrolment in these past 4 years as we are lean and flexible to constantly innovate and tweak our curriculum to ensure that we are at the forefront of research.

**Job Types**: Full-time, Permanent

**Salary**: $1,500.00 - $3,000.00 per month

**Benefits**:

- Dental insurance
- Food provided
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

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