Customer Service Consultant

1 week ago

Singapore Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will attend to and provide professional assistance to all customers and Financial Consultants on policy enquiries and transactions. As part of this dynamic role, you will report to the Service Centre Manager, Customer Management and work closely with internal stakeholders to create a positive service experience and brand image for all customers.

Job Description:

- Attend to and provide professional assistance to all customers and Financial Consultants who visit Prudential's Customer Service Centre (CSC) or make a video servicing (VS) appointment regarding policy enquiries and transactions.
- Create a positive service experience and brand image for all customers.
- Collaborate with team members and internal stakeholders to address customer requests, resolve issues, and provide a one-stop solution for customers.
- Perform payment creation or payment authorisation.
- Administration duties such as update statistics and reports.
- Participate in projects supporting other departments or functions.
- Take on added responsibilities such as supporting system enhancements.

Who we are looking for:
Competencies & Personal Traits
- Customer-centric with the ability to work under pressure
- Excellent customer service and communication skills
- Strong command of English, both spoken and written
- Analytical mindset and skills
- Effective in problem solving
- Positive and resilient

Working Experience
- At least 1 year of customer service experience in insurance industry

Education
- Degree in Business Administration/Management

Language
- English
- Mandarin (not compulsory)

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