Customer Service Consultant

3 days ago

Singapore Victoria Facelift Private Limited Full time

Overview
Victoria Facelift Private Limited is seeking a driven and passionate Customer Service Consultant to join our team in the Bishan Central Region. As a Customer Service Consultant, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our valued clients. In this full-time position, you will be the face of our company, interacting with customers via phone, email, and chat to resolve inquiries and address concerns.
Responsibilities
Respond to customer inquiries and complaints in a friendly, professional, and timely manner
Troubleshoot and resolve customer issues, escalating complex matters to appropriate team members when necessary
Accurately document all customer interactions and maintain detailed records
Identify opportunities to improve customer satisfaction and suggest process improvements
Participate in team meetings and training sessions to continuously develop your skills and knowledge
Qualifications
Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
Proficient in using customer service software, databases, and other relevant technology
Proven track record of delivering exceptional customer service in a fast-paced environment
Flexible and adaptable, with the ability to handle multiple tasks and priorities simultaneously
Commitment to continuously improving customer experience and business processes
What we offer
At Victoria Facelift Private Limited, we are dedicated to creating a supportive and rewarding work environment for our employees. As a Customer Service Consultant, you will have access to a range of benefits, including competitive salary, performance-based bonuses, and opportunities for professional development. We also offer a comprehensive health insurance plan and flexible work arrangements to help you maintain a healthy work-life balance.
About us
Victoria Facelift Private Limited is a leading provider of high-quality facial rejuvenation services in the Bishan Central Region. Established in 2010, we have built a reputation for delivering exceptional customer service and innovative aesthetic solutions. Our team of experienced medical professionals is committed to helping our clients achieve their desired results and feel confident in their appearance. Join us and be a part of a dynamic, growing organization that values its employees and strives for excellence in everything we do.
Apply now to become our next Customer Service Consultant
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