Group Outlet Manager

**About the Role**

As a **Group Outlet Manager** at Grain Traders, you will be the key leader responsible for overseeing the daily operations of our restaurants. You are passionate about hospitality, thrive in a dynamic environment, and take pride in developing high-performing teams. You will ensure operational excellence while creating warm and memorable experiences for every guest.

**Key ResponsibilitiesGuest Experience**
- Greet and welcome guests warmly upon entry and thank them genuinely upon exit.
- Anticipate guest needs and provide accurate information (e.g., discounts, memberships, online orders).
- Drive customer satisfaction and repeat visits through service excellence and upselling.

**Outlet Operations**
- Ensure daily opening and closing procedures are followed diligently.
- Handle order billing and ensure discounts are correctly applied.
- Check all stations are fully stocked and service-ready (cutlery, packaging, etc.).
- Ensure all delivery and pick-up orders are fulfilled accurately and punctually.
- Assist with in-store order taking and food assembly as needed.
- Address customer complaints and service disruptions promptly.
- Maintain high cleanliness and hygiene standards across the outlet.
- Support barista duties when required.

**Team Leadership**
- Supervise and ensure the welfare of all team members.
- Manage staff scheduling (FT/PT) to optimize efficiency.
- Conduct daily briefings and delegate station duties.
- Communicate staffing needs to Directors when necessary.
- Drive team motivation, upselling, and performance.
- Train and mentor new hires and existing team members.
- Plan team celebrations such as birthdays or outings.
- Ensure adherence to SOPs and company policies.

**Administrative & Reporting**
- Manage stock orders and maintain supplier communications.
- Track inventory and submit related forms and reports on time.
- Approve team reimbursements and submit to HQ.
- Collaborate with Directors on weekly/monthly outlet and team performance reports.
- Understand and operate POS and online ordering systems.
- Analyze financial reports (P&L, budgets) and explain variances.
- Maintain and implement checklists and SOPs.
- Oversee facility maintenance and submit work orders when needed.
- Ensure licenses and regulatory requirements are current.
- Uphold workplace safety and security standards.

**Events & Corporate Orders**
- Support the planning and execution of special events.
- Ensure accurate client billing and effective communication.
- Promote Grain Traders’ services to event clients to grow business.

**What You Bring to Grain Traders**
- Passionate, hands-on leader with strong team-building abilities.
- Committed to delivering excellent service and guest satisfaction.
- Excellent interpersonal and problem-solving skills.
- Detail-oriented, proactive, and well-organized.
- Comfortable working in a fast-paced, dynamic environment.
- Proficient in Google Workspace and Microsoft Office tools.
- Strong understanding of F&B operations, POS, and reporting systems.
- A role model who embodies Grain Traders’ values and culture.

**Key Performance Indicators (KPIs)**
- Maintain low employee turnover rate
- Grow membership and customer loyalty
- Minimize bar and beverage wastage
- Increase corporate and event orders
- Meet or exceed monthly revenue targets
- Submit accurate and timely monthly reports
- Report all safety incidents and customer complaints promptly

Pay: $3,300.00 - $4,000.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Food provided
- Health insurance

Schedule:

- Day shift
- Early shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person