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F&b Entity Manager @ The Great Mischief, National

3 weeks ago

Downtown Core, Singapore The Black Hole Group Full time

**Don't like boring workdays? Yeah, neither do we.**

**At The Black Hole Group, we are big on food and bigger on culture. Above all, we are fun, and it's never a dull day at work**

**We are currently looking for an experienced and passionate Entity Manager for **_**The Great Mischief at National Gallery.**_

**If you think you have a passion for the industry and hospitality is what you breathe and practice, come onboard We want somebody who would like to be part of a fun and innovative team that is always looking to learn, grow and deliver the best they can.**
**Bubbly, outgoing individual who loves starting up a conversation with a guest, enjoys making new friends and memories.**
- **Benefits**:_
- _$500 ($300 cash and $200 dining voucher) after 3 months probation_
- _Referral Programme up to $1200 for Full-timers_
- _Flexible work package (Part-timers)_
- _20% employee discount, extended to family and friends_
- _Staff meal for every shift_
- _Medical and Dental Benefits for Full-timers_
- _Cohesion Outings_
- _Uniform provided_
- **Core Responsibilities**:_
- Entity Manager reports directly to the Group Entity Manager
- Demonstrates the ability to lead, be proactive and have initiative.
- Oversees the daily operations on shifts.
- Ensures proper uniform, punctuality and grooming are according to company policy and standard.
- Ensures proper hygiene as prescribed in the company guidelines.
- Understands and manages the operational systems of the outlet they are based in.
- Maintains a positive environment and culture which provides fast, efficient and friendly service for both customers and staff.
- Maintains a clean and organised environment and when necessary, assist with the packing of stocks.
- Responsible for planning and scheduling of staff, payroll and inventory management.
- Follows customer service and drinks Standard of Procedures.
- Provides guidance and sets example for staff to ensure that Standard Operating Procedures are maintained and followed.
- Proactive in solving customer’s problems and providing satisfactory solutions to various situations.
- Performs and supervises POS duties and Front of House duties including ordering, serving, greeting of customers, opening and closing procedures.
- Identifies and reports any potential work hazards, operational, inconsistencies, machines break down to the Operation Manager. Investigates and documents these incidents, if required.
- The “Owner” and Role Model of the service initiative during his/her shift.
- Oversees the hiring and interview process of new applicants.
- Manages the appraisal process for the outlet.
- **Requirements**:_
- Eye for detail.
- Fun and energetic personality with a positive attitude to serve with customer delight.
- Adhere to proper standards, ensure accuracy and in a timely manner.
- Ability to multitask.
- Good customer service and communication skills.
- Ability to remain composed and work under pressure - specifically during busy dining periods.
- Must have the ability to work overtime, on special events, weekends and Public Holidays when needed.
- Above all, you must be passionate about what you do.

**Job Types**: Full-time, Permanent

**Salary**: Up to $3,800.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food allowance
- Food provided
- Gym membership
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Holidays
- Night shift
- Weekend availability

**Experience**:

- Restaurant experience: 2 years (preferred)

Work Location: One location