Retail Operations Manager

2 weeks ago

Singapore ENAMOURED LUXE PTE. LTD. Full time

**About Us**

Truly Enamoured is a premier luxury bridal boutique dedicated to curating an exquisite experience for brides-to-be. We take pride in offering a personalized journey, pairing unparalleled quality with timeless elegance.

**Key Responsibilities**

**1. Planning, Scheduling, and Forecasting**:

- Plan, schedule, analyze, and forecast all operational workloads, including seamstress schedules and workload allocation.
- Ensure timely alterations and delivery of gowns to meet client deadlines and exceed expectations.

**2. Inventory Management**:

- Organize and manage inventory, ensuring accurate tracking of gowns, accessories, and other stock items.
- Regularly review inventory levels to avoid shortages or overstocking.

**3. Vendor and Logistics Management**:

- Oversee and negotiate with third-party dry-cleaning vendors to maintain quality and cost efficiency.
- Establish and nurture relationships with service providers to ensure reliable partnerships.
- Oversee international shipping and logistics, ensuring timely and cost-effective deliveries.

**4. Team Support and Collaboration**:

- Provide operational support to the sales team, ensuring a seamless customer journey from fitting to delivery.
- Collaborate with other departments to align operational objectives with company goals.

**5. Performance Tracking**:

- Implement trackable key performance indicators (KPIs) for the operations team.
- Continuously monitor and analyze performance metrics to drive improvement.

**6. Leadership and People Management**:

- Lead, manage, and develop the operations team, ensuring the right people are in the right roles.
- Provide training and mentorship to continuously improve the team’s skills and performance.
- Foster a positive and collaborative work environment.

**Qualifications & Requirements**
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- Minimum of 5 years of experience in operations management, preferably in luxury retail or a related industry.
- Strong analytical skills with the ability to forecast, plan, and optimize resources effectively.
- Proven track record of implementing KPIs and improving operational performance.
- Exceptional leadership and interpersonal skills with the ability to inspire and manage a team.
- Proficiency in task management systems and operational tools.
- High attention to detail and a commitment to delivering excellence.
- Passion for luxury retail and understanding of the bridal industry is a strong advantage.

**What We Offer**
- A vibrant and collaborative work environment within the luxury bridal industry.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- The chance to make a meaningful impact on a bride’s most memorable journey.

**How to Apply

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