Client Success Manager

2 weeks ago

Singapore Shutterstock Full time

The Opportunity:
Shutterstock is proud of their rich mix of backgrounds and cultures that offer different perspectives to help build meaningful connections with colleagues, strengthen their business, and drive the best experiences for customers.

To support our continued growth, we are currently seeking a Client Success Manager as a key member of the Enterprise Sales team in our Singapore office.

Role:
This role has a regional remit, therefore knowledge of emerging creative technology and media experience is desirable.
- Enhancing the overall Customer Experience
- Driving Product Adoption, Utilization and Consumption
- Protecting existing revenue streams
- Driving growth through upsell and cross-sell identification
- By cultivating meaningful relationships with customers, develop a full understanding of how our products can allow them to achieve their business objectives

**Responsibilities**:
Deep understanding of Shutterstock, products, services, technologies, policies and procedures

Leverage Shutterstock’s methodologies, and best practices to support successful onboarding and adoption on the customer

Ensure product, subscription and usage by customer base through excellent client service and understanding project and customer purchasing cycles

Provide solutions and other product offerings through site demos and presentations to customers

Proactively enhance and streamline workflow within the department to help facilitate the growth and expansion of accounts

Support technical troubleshooting of our systems, site and client issues to help improve performance and overall user experience

Proactively build strategies using data and systems to ensure YoY revenue growth and increased market penetration

Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure client is prepped for renewals and new revenue opportunities

Deliver value through alignment of customer business goals and Shutterstock’s capabilities to achieve these goals

Serve as product evangelist for new capabilities and as the voice of the customer

**Requirements**:

- At least 3 years of experience as a CSM or related Client facing experience - Fluent English speaker (regional language speaker in Bahasa Malaysia/Indonesia or Mandarin or Hindi a plus)
- Preferably from a background in SaaS, media or emerging technologies - Previous experience with CRM software (SalesForce, Microsoft Dynamics etc) - Strong interpersonal, organizational and communication skills with the ability to work across many systems, tasks
- Ability to balance strategic thinking and tactical execution
- Independent, Self-Starter, keeping track of multiple projects and ever-changing priorities

Shutterstock Principles

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors.

Our principles

represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

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