Technical Service Manager

**Job Purpose**

The Technical Service Manager is required to meet the company’s objective of project services to be fulfilled quarterly reporting to the Business Unit Head.

**Primary Duties and Responsibilities**

The Technical Service Manager performs a wide range of duties including some or all of the following:

- Project Management _
- Define the scope of the project in collaboration with consultant
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Determine the resources (time, cost, bill of material, resources etc) required to complete the project
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Review the project schedule with customers that will be affected by the project activities; revise the schedule as required
- Determine the objectives and measures upon which the project will be evaluated at its completion
- Execute the project according to the project plan
- Set up files to ensure that all project information is appropriately documented and secured
- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
- Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
- Review & Approve the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
- Control the project to meet the KPI of turnaround time.
- Ensure that the project deliverables are on time, within budget and at the required level of quality
- Manage change request & escalation during the implementation
- Management _
- A group of engineers will report to the Technical Service Manager.
- To ensure the engineers adhere to the process of the project implementation life cycle.
- To ensure prompt reporting from the engineers’ activities and timesheet for claim purposes.
- To foster a strong teamwork among the engineers.

**Leadership**

The Technical Service Manager should demonstrate competence in some or all of the following:

- Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the best interest of the organization.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

**Qualifications**
- Education _
- Professional Certification _
- PMP is advantageous
- Knowledge, skills and abilities _
- Knowledge of project management
- Sound knowledge in solutions like system & storage, networking, security, data centre networking, turn-key project implementation.
- 2 to 3 years planning and/or management experience
- 5 to 8 years in system Integration environment is preferred