Commercial IT

**Location** Singapore, Singapore, Singapore

**Job ID** R-229247

**Date posted** 15/06/2025

**COMMERCIAL IT & DIGITAL DIRECTOR, SINGAPORE**

**ABOUT ASTRAZENECA**

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

Part of a global leading pharmaceutical, we’re proud of our heritage and where we’re heading - AstraZeneca’s exponential growth and unrivalled success in our International markets. Our pipeline keeps us leading the way and provides us with stability to build a long term commitment. It fuels us every day - by realising our pipeline we’re addressing huge unmet needs and unserved patients. It’s rewarding and inspiring.

**Accountabilities**:
This role will manage a small local team but will be adept at working with and influencing business teams, above-market IT teams, partners, vendors, and stakeholders key to delivery and support of the key focus areas and business-as-usual systems.

You will be responsible for supporting the Singapore Commercial organization’s vision through innovative IT and digital solutions. You will directly partner with the commercial leadership team and manage a small team to deliver high-impact, HCP and patient-centric technology solutions.

**Commercial Business Partnering**:

- Serve as the IT business partner to the Singapore Commercial organization, ensuring that technology investments / initiatives directly support business strategy, commercial growth, and customer engagement.

**IT Vision and Strategy**:

- Develop and execute the SG IT and digital roadmap fully aligned with the business needs, to enable business transformation and delivering tangible business outcomes.
- Drive the IT & Digital vision and strategy and gain commitment at senior levels to the strategy and related initiatives.

**Leadership of Small High-Impact Team**:

- Lead, coach, and develop a small, agile IT team with a focus on delivering high-value, business-driven digital capabilities.
- Foster a collaborative, results-oriented culture with high accountability and empowerment.
- Use the annual Pulse survey to analyze satisfaction and identify continuous improvement opportunities.

**Stakeholder Engagement & Cross-Functional Collaboration**:

- Work closely with Commercial, Medical, Market Access, Regulatory, Finance, HR, Legal, and Compliance teams to deliver integrated solutions that address both business opportunities and regulatory obligations.
- Ensure appropriate level of IT services and support are delivered to the Singapore business.

**Innovation & Ecosystem Engagement**:

- Drive partnerships with digital health startups, local innovation hubs, and technology vendors to co-create solutions enhancing commercial effectiveness and patient engagement.
- Look to create opportunities with external players such as innovation startups and innovation hubs.
- Stay abreast of technology, data, and digital trends, communicating implications and opportunities to senior leaders.

**Customer Experience & Omnichannel Engagement**
- Lead adoption, localization, design, and implementation of customer-centric digital engagement models for patients, HCPs, and payers using CRM, omnichannel platforms, and digital marketing technologies.

**Superior Digital Marketing Enablement**
- Drive deployment, operations, and excellence in digital marketing including automation, analytics, personalized content delivery, campaign orchestration, and performance tracking to maximize commercial impact.

**Program Management Office (PMO) Leadership**
- Manage complex cross-functional digital programs using best-in-class PMO governance, resource planning, milestone tracking, and benefit realization frameworks.
- Implement performance measurement standards and techniques to ensure effective, timely, and quality initiatives that support business objectives.

**Data Privacy, Compliance, Governance & Security**
- Ensure full adherence to global and local data privacy laws (e.g., PDPA, GDPR), compliance standards, cybersecurity protocols, and governance frameworks.
- Work closely with Compliance teams to ensure audit-readiness and regulatory alignment.

**Financial Management**
- Develop operating plans, negotiate, align and manage budgets, ensuring optimal resource utilization, financial governance, and strong vendor management.
- Ensure governance and compliance standards are met and adhered to.

**Change Management & Adoption**
- Lead organizational change to drive successful technology adoption, process improvements, and cultural transformation.

**Technology Deployment & Operations**
- Own deployment and uptake of IT capabilities across data, analytics, CRM, field force effectiveness, AI, cloud solutions, and enterprise platforms that serve the Singapore Commercial business.

**Alignment with Asi