Customer Support Representative

2 weeks ago


Singapore Vista Musical Instruments Full time

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

We are looking for a Customer Support Representative to join us as we strive to deliver world-class service to our customers. We want somebody who matches our spirit and ambitions, and someone who will challenge us to constantly push our boundaries. The role will be based in Singapore, at one of our showrooms.

**Responsibilities**
- Providing support to online customers that write to us via our various channels
- Perform service recovery and facilitate returns and exchanges
- Provide support to online sales and support functions via product photography, order processing, product packing and providing product information
- Being based out of one of our showrooms
- Representing our brands with high standards of communication and service
- Coordinating sales and logistics issues with the logistics and product teams
- Meet support KPIs

**Requirements**:

- Good written and verbal communication skills
- Previous experience in a customer support role
- Basic photography skills
- A patient and empathetic attitude
- Familiarity with CRM systems and practices - Shopify and Gorgias
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Ability to identify customers’ needs, clarify information, research issues and provide solutions
- Punctuality and the ability to respond quickly to enquiries
- Meet personal/team qualitative and quantitative targets
- Knowledge of musical instruments (Drum, Guitar, Bass, Ukulele or Keyboard)

**Benefits**
- Competitive Remuneration
- Commission scheme available
- Healthcare, Dental, Insurance Programme,
- Various Leave Benefits eg. birthday, volunteer, family care, childcare
- Long Service Awards
- Employee Referral Programme
- Gym Membership Discount
- Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products



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