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Customer Support Representative

2 weeks ago

Singapore beBeeCustomerSupport Full time $3,000 - $5,000

Job Title: Customer Support Representative

Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for delivering exceptional customer service through various communication channels.

You will address customer inquiries and concerns in a timely and professional manner, ensuring that all interactions are resolved efficiently and effectively.

Maintaining accurate records of customer interactions is crucial in this position. You will utilize our CRM system to document all conversations, inquiries, and resolutions.

To excel in this role, you must possess excellent communication skills, both verbal and written. Proficiency in English and Chinese is essential for effective communication with our customers.

No prior experience is required, as we provide comprehensive training to ensure your success in this position.

Required Skills and Qualifications:
  • Minimum GCE 'O' level certificate
  • English and Chinese proficiency (verbal and written)
  • Negotiation skills
  • Ability to multitask
  • Risk assessment skills
  • Customer analysis skills
  • Communication skills
  • Team player
  • Credit risk management
Benefits:
  • Remuneration package including salary and KPI incentives
  • Monthly KPI and quarterly bonuses
  • Medical and dental benefits
Others:

Please note that this role requires the ability to work in a fast-paced environment and adapt to changing situations quickly.