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Physical Security Operations Center Leader, Apac
2 weeks ago
Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission.
The CO&I Physical Security team is organized within CO+I and falls under its Core Operations Functions (COF) team. The CO+I Physical Security team is dedicated to delivering the most trustworthy and efficient physical security services to protect the personnel, infrastructure, data and confidential information foundational to the Microsoft Cloud. Our vision is to be the most reliable, rigorous and trusted industry provider of hyperscale cloud physical security.
We are looking for a dedicated, mission-driven leader to take on the role of Datacenter Regional Physical Security Operations Center (PSOC) Manager within the Data Center Physical Security (DCPS) team at Microsoft. This pivotal role involves overseeing a regional physical security operations center. It will remotely support data center security operations managers and regional managers with off hours monitoring, edge site monitoring and incident response, high severity incident management, and other operational support as required. The Regional PSOC is staffed by a seasoned vendor team dedicated to Microsoft's security operations.
**In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively **impact** our culture every day.**
**Responsibilities**:
- ** Operational Leadership**: Oversee the PSOC's daily operations, focusing on remote physical security operations support. Ensure efficient intake, triage, escalation, and notification of high-severity incidents.
- ** Communication and Reporting**: Act as the main contact for high-severity or off-hours incidents, providing real-time decisions and comprehensive incident reports to senior leadership. Implement effective communication strategies and reporting mechanisms for incident sharing across the organization.
- ** Program Management**: Integrate PSOC activities with broader CO+I programs, including Data Center Incident Management (DCIM). Develop requirements for incident management software and tools, ensuring they meet security needs and operational excellence. Develop and maintain comprehensive incident management procedures and strategies.
- ** Training and Development**: Assist in developing training material and programs for the PSOC team, enhancing readiness and response capabilities. Conduct assessments and knowledge checks to ensure top PSOC performance.
- ** Vendor and Stakeholder Management**: Manage relationships with vendors, driving program governance development and ensuring compliance. Collaborate with stakeholders across the organization to embed security operations within the broader business strategy.
- ** Performance Metrics**: Establish and monitor key performance indicators (KPIs), objectives, and/or key results (OKRs) to measure the PSOC team's effectiveness. Ensure that operational standards and Service Level Agreements (SLAs) are consistently met.
- ** Exercise and Evaluation**: Lead and develop security exercises and evaluations, focusing on testing the PSOC team's response to incidents. These activities are critical for maintaining operational readiness and improving the organization's response to real-world threats. Participate in crisis management exercises to improve the organization's overall security
**Qualifications**:
**Basic Qualifications**
Demonstrated capability to:
- Oversee deliver of physical security services to Microsoft data center security operations, including oversight of contract guard operations, alarm investigation and incident reporting and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts
- Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators and collaborative improvement plans
- Coordination partner crisis and incident management teams across Microsoft to align and ensure a standardized and effective response to incidents.
- Maintain confidentiality and uphold data protection and privacy requirements, to include supporting with investigative tasks and evidence collection.
- Travel not expected to exceed 10-15% of the time
- 5+ years of experience applicable to target role/level, including 3+ years managing people
- Working knowledge of facility security systems to include alarms, access control, and camera surveillance systems.
**Preferred Qualifications**:
- Bachelor’s degree in a security or management related discipline, or equivalent experience
- Experience developing and documenting stan
