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[ox Luxe] Customer Experience Associate
2 weeks ago
Carousell is the leading classifieds group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the group has a leading presence in eight markets under the brands Carousell, Mudah.my, Cho Tot, OneKyat and Ox Street, serving tens of millions of monthly active users. We have three technology development centres in Singapore, Taiwan and India, as well as offices in Hong Kong, Malaysia, Philippines, Indonesia, Myanmar, and Vietnam. Carousell is backed by leading investors, including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.
As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.
**Summary**:
The Customer Experience Associate will be part of the operations team to provide world class customer support to the buyers and sellers of the platform. S/he will be in one of our fast growing new business unit in the luxury category.
**You'll Be Responsible For**:
- Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer's inquiries.
- Engage and support the team with customers' private viewing.
- Maintain customer database on all interactions
- Addressing support issues and identifying top user issues.
- Working with the team to proactively address them and find relevant solutions.
- Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
- Reporting to the Operations Manager
- Performing other related ad-hoc tasks as required.
**You'll Need To Have**:
- Problem solving abilities - able to provide several solutions to resolve current problems/constraints.
- Ability to think clearly under pressure - flexibility in adjusting to prioritization as it comes.
- Strong sense of accountability, ownership & pride in work.
- Strong communication skills - both written and spoken.
- Ability to be a positive team member in a busy and fast-paced environment.
- At least one year of customer service experience (voice/non-voice).
- Bachelor's/College graduate of any degree.
**_
Note: Due to the high volume of applicants. Only shortlisted will be notified._
