Workplace Facility Manager

JLL supports the Whole You, personally and professionally.
Workplace Facility Manager
Work Dynamics - Integrated Facilities Management
**Roles & Responsibilities**:
Facilities Management
Oversee daily operations and maintenance of the office space, including cleaning, repairs, and preventative maintenance.
Manage vendor relationships for cleaning, security, and other services.
Ensure compliance with all relevant safety regulations and building codes.
Manage and track facility budgets effectively.
Provide access to project manager and/or external contractors for renovation projects of the workspace as required.
Manage and provide relevant facilities related data to real estate, security or any other team as per established protocol.
Experience Management
Work with Employee Services and Employee Experience (EXES) team to standardize on-site employee experience in line with laid down protocols at other offices.
Work with EXES team on rolling out of company-wide initiatives.
Event Management
Support event logistics, including set-up, coordinating with external vendors hired by business unit and, catering (if requested) and coordinate with event organizers.
Facilitate booking of event space with internal team and stakeholders.
Ensure the facility is well-maintained and presented for each event.
Audio Visual (AV) and Video Conferencing (VC) Equipment Management
Ensure AV/VC equipment are maintained and operating.
Coordinate with technician to conduct preventive checks and monitor on-site repair works.
In event of system upgrade required, to support in data gathering for provision to wider real estate team for decision and execution.
Community Engagement
Drive community cohesion in the workspace with residents and business unit stakeholders.
Communication Management
Work with Communication team in standardizing communication protocol on site.
Roll-out communication based on protocols.
Seek relevant approvals on local communication from central communications team or Group Communications team as may be required as per approved protocol.
Sustainability Program
Roll out sustainability programs as per organisation protocols including site specific sustainability initiatives.
Gather and enter site level data in specified MIS systems.
Engage with vendors and other service providers on specific programs and projects related to sustainable operations and provide access to site level metrics.
Contract Lodgement and Procurement
Seek relevant approvals on site level initiatives
Lodge relevant contractual documents in prescribed systems.
Raise purchase orders and invoices in systems as per policy.
Track relevant spends, get approvals for variations and any other financial processes as per established protocols.
Liaise with SMEs within the organization for relevant procurement.
Team Management
Lead, supervise, and mentor a team of receptionist, cleaner, and technician.
Assign tasks, provide training, and monitor performance.
Conduct regular performance reviews and provide constructive feedback.
Foster a positive and collaborative team environment.
Address employee concerns and resolve conflicts effectively.
**Overall Site Management**:
Prepare regular reports on facility operations, maintenance, events, and team performance.
Manage and track facility inventory.
Maintain detailed records of all facility-related activities.
Continuously seek ways to improve efficiency and optimize resource utilization.
Coordinate between internal SMEs, vendor and business unit point of contact where applicable for improvement initiatives.

**Qualifications**:
Diploma or bachelor’s degree in Facility Management, Hospitality Management, or related field. 3 to 5 years of experience in facility management, preferably in an event space or similar environment, including proven experience in team leadership. Strong understanding of event planning and logistics. Excellent communication, interpersonal, organizational, and leadership skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Experience with budgeting and financial management. Strong problem-solving and decision-making skills.
Additional qualifications
Experience with community engagement initiatives. Knowledge of relevant Singaporean regulations and building codes. Certifications in facility management or related fields.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility t