Change Manager

4 days ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Key Responsibilities:
**Change Management**
- Develop and implement an internal change management strategy that aligns with IBG CX’s Culture program and enhances employee engagement.
- Create compelling content for various internal change management channels, including newsletters, intranet, eDM, and announcements.
- Collaborate with teams to gather information and ensure accurate and timely communication of key updates, commercialization activities, and initiatives.

**Event Management**:

- Plan, coordinate, and execute internal staff events regionally, including thought leadership conferences, CX Day and recognition programs.
- Work closely with external vendors, when necessary, to ensure seamless execution of events.
- Evaluate the success of events and gather feedback for continuous improvement.
- Support the continuation of CX Champs program regionally

**Training Program**:

- Promote and ensure attendance to training programs that enhance the empathy skills and knowledge of employees within IBG
- Monitor and assess the effectiveness of training initiatives, making adjustments as needed.
- Roll out these training programs regionally and ensure participation. Measure success by course ratings and attendance rate.

**Contest Management**
- Develop and implement year long contest and incentive programs to drive employee engagement and achievement of key performance indicators (empathy, service excellence and customer first culture).
- Analyze contest results and provide insights in contest leaderboards to drive continuous engagement and participation across the region.
- Keep the engagement and excitement levels up throughout the year and showcase interim results

**Success Storiese ad Use Cases**:

- Interview employees who have exhibited empathy and good customer service; and gather information to create compelling success stories highlighting empathy, and best customer experiences within IBG.
- Collaborate with regional CX leads, marketing and/or leadership teams to showcase success stories through various communication channels.
- Use storytelling techniques to make complex concepts accessible and relatable

**Collaboration and Coordination**
- Closely collaboration with regional CX leads of all markets to ensure rollout of CX programs, consistent messaging and alignment with CX culture program values.
- Coordinate with the marketing team for design support for CX website and updates to Newsbyte and other market
- Work with vendors where need be to execute on all the above.

**Requirements**:

- Bachelor's degree in Business, Change management, Communications, Marketing, or a related field.
- Proven experience in internal communications, event management, or marketing within the corporate banking sector.
- Excellent written and verbal communication skills.
- Strong project management and organizational abilities.
- Creative thinker with the ability to develop engaging content and initiatives.
- Ability to work collaboratively in a fast-paced, dynamic environment.

**Comments for Vendors**:Would require min 7 years of related experience. Preference will be given to those with corporate banking experience or change management consultants or internal communications with agencies working for banking customers

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