Change Manager

1 week ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Key Responsibilities:
**Change Management**
- Develop and implement an internal change management strategy that aligns with IBG CX’s Culture program and enhances employee engagement.
- Create compelling content for various internal change management channels, including newsletters, intranet, eDM, and announcements.
- Collaborate with teams to gather information and ensure accurate and timely communication of key updates, commercialization activities, and initiatives.

**Event Management**:

- Plan, coordinate, and execute internal staff events regionally, including thought leadership conferences, CX Day and recognition programs.
- Work closely with external vendors, when necessary, to ensure seamless execution of events.
- Evaluate the success of events and gather feedback for continuous improvement.
- Support the continuation of CX Champs program regionally

**Training Program**:

- Promote and ensure attendance to training programs that enhance the empathy skills and knowledge of employees within IBG
- Monitor and assess the effectiveness of training initiatives, making adjustments as needed.
- Roll out these training programs regionally and ensure participation. Measure success by course ratings and attendance rate.

**Contest Management**
- Develop and implement year long contest and incentive programs to drive employee engagement and achievement of key performance indicators (empathy, service excellence and customer first culture).
- Analyze contest results and provide insights in contest leaderboards to drive continuous engagement and participation across the region.
- Keep the engagement and excitement levels up throughout the year and showcase interim results

**Success Storiese ad Use Cases**:

- Interview employees who have exhibited empathy and good customer service; and gather information to create compelling success stories highlighting empathy, and best customer experiences within IBG.
- Collaborate with regional CX leads, marketing and/or leadership teams to showcase success stories through various communication channels.
- Use storytelling techniques to make complex concepts accessible and relatable

**Collaboration and Coordination**
- Closely collaboration with regional CX leads of all markets to ensure rollout of CX programs, consistent messaging and alignment with CX culture program values.
- Coordinate with the marketing team for design support for CX website and updates to Newsbyte and other market
- Work with vendors where need be to execute on all the above.

**Requirements**:

- Bachelor's degree in Business, Change management, Communications, Marketing, or a related field.
- Proven experience in internal communications, event management, or marketing within the corporate banking sector.
- Excellent written and verbal communication skills.
- Strong project management and organizational abilities.
- Creative thinker with the ability to develop engaging content and initiatives.
- Ability to work collaboratively in a fast-paced, dynamic environment.

**Comments for Vendors**:Would require min 7 years of related experience. Preference will be given to those with corporate banking experience or change management consultants or internal communications with agencies working for banking customers

  • Copy of Terminal Leader, FX, Changi Airport

    1 week ago

    Singapore Change Group Full time

    Job Title : Terminal Leader Location: Changi Airport, Singapore Type: Full-time, Permanent Salary: Competitive Join us on our journey!Prosegur Change at Changi Airport are looking for Terminal Leaders. Job Description: An exciting opportunity awaits you in our Changi Airport operation to join one of the most successful independent retail foreign exchange...

  • Change Manager

    2 days ago

    Singapore FD Technologies Full time

    **Job Summary** The primary responsibility of this role is the planning and delivery of the Change Management activities across the key allocated projects, working with the Sponsors, Project Managers, SMEs, and impacted teams to plan and implement change activities to drive successful project outcomes. **Roles and Responsibilities** - Complete core change...

  • Change Manager

    4 days ago

    Singapore KILLEM PEST PTE LTD Full time

    **Job Overview** Change managers are responsible for monitoring and supervising changes to business processes and systems, technology, job roles, and structures within the organization and play a crucial role in ensuring that staff members embrace the change. They ensure that change projects are implemented on time and within budget. **Duties &...

  • Change Manager

    4 days ago

    Singapore INFRASOFT TECHNOLOGIES PTE LTD Full time

    **We are seeking a dedicated and detail-oriented Business Analyst to join our team, specializing in Change Management and Change Enablement to join our Transformation Programme Office within the IT Group. In this role, you will work closely with cross-functional product teams to assess, design, and implement effective change strategies that ensure the smooth...

  • IT Change Manager

    1 week ago

    Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

    **Expected Outcomes** - Effective Change Management: The contract Change Manager will help design and implement change management plans, ensuring smooth transitions and effective adoption of Salesforce. - Quick Adaptation to Government Norms: Experience in public sector projects equips the manager to understand and operate within government protocols. -...

  • Change Manager

    1 week ago

    Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

    **Expected Outcomes** - Effective Change Management: The contract Change Manager will help design and implement change management plans, ensuring smooth transitions and effective adoption of Salesforce. - Quick Adaptation to Government Norms: Experience in public sector projects equips the manager to understand and operate within government protocols....

  • Change Manager

    3 weeks ago

    Singapore BILLIGENCE CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced Change Manager :Champion change adoption and learning enablement for a large-scale Enterprise Performance Management (EPM) transformation programme Designing and executing change management strategies and training initiatives Ensuring smooth adoption of new EPM processes and technology across our...

  • Change Manager

    3 weeks ago

    Singapore BILLIGENCE ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced Change Manager :Champion change adoption and learning enablement for a large-scale Enterprise Performance Management (EPM) transformation programme Designing and executing change management strategies and training initiatives Ensuring smooth adoption of new EPM processes and technology across our...

  • Change Management

    7 days ago

    Singapore U3 Infotech Pte Ltd. Full time

    Responsibilities Facilitate & drive employee-centric change management - Reporting into the Program Manager, be the overall responsible for change management activities for the Program - Help drive adoption of the system capabilities, embed new ways of working and keep a pulse on the user community feedback - Create change plans, develop the processes,...

  • Change Manager

    7 days ago

    Singapore K2 Partnering Solutions Full time

    **Change Manager** **Job Overview**: **Responsibilities**: **General**: - Execute and support a comprehensive change management plan while assessing change impact. - Engage in stakeholder management to ensure alignment across client's project teams and business units. - Coordinate closely with the Project Manager to align change management and project...