Lyf Guard

2 weeks ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

JD - lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

Managing Guest Experience:

- Assist lyf guests with check-in procedures.
- Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.
- Conduct property tours for new and potential lyf guests.
- Receive and promptly transmit messages to guests.
- Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.
- Promote and encourage the growth of ASR membership and lyf digital membership.

Ensure operational efficiency:

- Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).
- Adhere to corporate guidelines for all operational processes.
- Perform bookkeeping activities when required.
- Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.
- Supervise events to ensure compliance with house rules and address any issues that arise.
- Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

Creating an inclusive and collaborative community:

- Maintain guests' preference profiles and track their likes and dislikes.
- Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.
- Support the AOB in curating and planning the event calendar for guests.
- Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.
- Anticipate and address guests' needs to exceed their expectations.

Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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