Associate, Relationship Manager

Description

About this role

Description

BlackRock, the world’s leading investment and risk manager, is committed to providing extraordinary service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is critical to maintaining BlackRock’s position as an industry leader in providing superior client service.

The Client Service Center(CSC) team works with the BlackRock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.

You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our Clients, and Client Business teams covering BlackRock’s offshore domiciled funds (Luxembourg, Dublin, Cayman).

**Responsibilities**:

- Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle
- Ensure the team maximises global standards, policies and procedures, whilst taking account of regional nuances and business requirements
- Resolution of inquiries, handling all issues and raising to leadership as appropriate
- Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
- Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
- Establish and measure client service benchmarks
- Establish / enhance positive relationships with key partners within BlackRock
- Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies

**Requirements**:

- Prior experience 2+ in a Client Service or Coordination focused role/s is essential.
- In-depth technical understanding across service functions together with a deep understanding of the end-to-end client and trade lifecycles
- Ability to develop strong collaborative working style with key internal partners;
- Experience in dealing with clients and associated operational risk matters;
- Organized & have a can-do approach to resolving client requests
- Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive;
- Strong presentation skills and ability to adapt to audience at all corporate levels.
- Strong communicator and interpersonal skills;

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.