Application Support Engineer

3 days ago

Singapore SITA Full time

**Overview**:

- As Subject Matter Expert, you will be one of the Technical Leader within Messaging Team which ensure all our customers’ (Airports, Airlines and their customers) day to day operation running smoothly. You will work closely with your peers (SMEs) and report to the Domain Manager & Shift Manager on duty. You will also be responsible in reviewing technical capacity of the team and provide feedback on development plan and initiative. What you will do - Perform Service Operations “Application Support” for all Messaging Products to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). - When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal Resolver Groups, and the Service Desks ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA. - End-to-end visibility on env

**Qualifications**:

- Who you are - Diploma/Bachelor Degree in IT, Computer Science, Electronic Engineering or equivalent - UNIX/Linux Certification and Experience - ITIL Foundation v3 or v4 Certification - IBM MQ v8/v9 Knowledge and Experience - Basic knowledge on Network and Cloud technologies - Excellent written and verbal communication skills What we offer SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning. Welcome to SITA SITA is the w

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