Service Operations Specialist

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

As a Services Operations Specialist, your mandate is to support a multi-disciplinary team in the effective and efficient delivery of value added services within the Asia Pacific (APAC) region for Ross Video clients, partners, and internal stakeholders.
You will work closely with the APAC Services Manager daily and will be able to operate autonomously when required. You will be highly organized and possess the ability to successfully manage multiple tasks and associated deliverables under tight timelines.
This position is a combination of resource scheduling, demonstration & tradeshow equipment management, event planning and execution, demo & training room scheduling, and other operational activities.
**Who you report to**: Director of Services - APAC & Oceania

**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

**What the job is all about**:

- Managing the day-to-day scheduling of our team of Demo Artists, Trainers, support specialists, and Commissioners. Using a combination of Salesforce, RISS, and Resource Guru software to review the requirements of internal demo requests and customer driven training requests, as well as liaising with the Project manager, to ensure that Ross resources are assigned as appropriate to their skill set.
- The Ross Singapore office holds a number of demo equipment and also stock of shelved piece part items for the purpose of providing onsite and online demonstrations and training to customers in the office. You will be responsible for ensuring that the Demo equipment is managed correctly. You will ensure that Demo Artists are scheduled time to prepare their kits for a given Demo or Training.
- As well as scheduling the appropriate Demo Artists and Trainers, for internal Demonstrations and training events, you will also manage scheduling of the Singapore Demo and Training facilities.
- Ross Video participates in a number of industry tradeshows and conferences. You will work closely with Sales and Marketing to provide operational planning and execution support related to these important events.
- You will also use the Ross purchasing system to raise requisitions and expenses for equipment, tools and sundries required for the day-to-day running of the Singapore office equipment and supplies.
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Assist with ad-hoc administrative or event-related duties if required.

**Who you are**:

- Diploma or above in IT or engineering, or equivalent Project Management certfications.
- Minimum 3 years experience in project coordination or project management roles.
- Prior experience in a technology equipment manufacturer is advantageous.
- Experience working with Sales Force and Microsoft Office 365.
- Ability to be a team player who is analytical, highly motivated and independent with excellent team spirit and interpersonal skills.
- Strong project planning and coordination capabilities.

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Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to