Sales Support Administrator

2 days ago

Singapore AVERETT PTE. LTD. Full time

**Job Brief**:
We are seeking a skilled and organized Sales Support Administrator to provide necessary support to the sales team.

The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

**Responsibilities**:

- Processing sales orders, coordinating with other departments to ensure timely delivery, and managing customer inquiries or complaints.
- Maintain a database of sales records, client information, and perform data entry tasks related to these.
- Responsible for preparing sales reports and presenting them to the management.
- Liaise with the accounts department to ensure accurate invoicing and with the logistics team to keep track of deliveries.
- Provide direct support to the sales team, helping them with presentations, proposals, and meeting preparations.
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Ensure the adequacy of sales-related equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Ensure sales activities adherence to company policies

**Sales Support Administrator Qualifications and Skills**:
Sales Support Administrator must possess a range of technical and interpersonal skills to provide effective support to the sales team, including:

- Strong organizational skills to manage and track inventory, schedules, and sales data effectively.
- Excellent communication skills to liaise between the sales team and other departments, as well as to assist with customer inquiries and complaints.
- A high level of numeracy for managing sales data, calculating discounts or commissions, and producing sales reports.
- Exceptional customer service skills to build and maintain relationships with clients, ensure their needs are met, and resolve any issues or complaints.
- Ability to use a variety of business software, including CRM systems, databases, and office software such as word processors and spreadsheets.
- An understanding of sales principles and experience in a sales or customer service role can be beneficial.
- Problem-solving skills to identify and address issues that may affect sales or customer satisfaction.
- Time management skills for effectively prioritizing tasks and meeting deadlines in a fast-paced environment.

**Additional Information**:

- **Job Title**:Sales Support Administrator
- **Work Environment**:Office setting with options for occasional remote work. Some travel may be required for team meetings or client consultations.
- **Reporting Structure**:Reports to Director of Sales.
- **Pay Range**:$36,000 minimum to $48,000 maximum (excluding performance bonus payable annually)
- **Location**:Singapore
- **Employment Type**:Full-time

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