Customer Success Specialist

4 days ago

Singapore KINEXCS PTE. LTD. Full time

Customer Success Specialist (Orthopedic Nurse/Physiotherapist)

**About the job
Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The flagship product KIMIA Recover is a comprehensive recovery management system for the knee surgical patients. The product was the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major implant companies, public hospitals, and orthopaedic clinics.

The Customer Success Specialist is a crucial role that ensures the delivery of the best-possible customer experience to patients, clinicians, and other stakeholders. The Customer Success Specialist shall work closely with the marketing, sales and operations team, maintain healthy relationships with patients, clinicians, and hospital personnel, nurture close ties with key accounts, and ensure customer requirements are being addressed consistently.

**Main Responsibilities
- Support patients, surgeons/nurses/physiotherapists and other healthcare professionals for the use of Kinexcs’ products.
- Be the owner of customer experience, attend to customer inquiries, and address customer concerns, gather customer feedback for product and service improvement.
- Establish and maintain a professional brand image by offering professional care and services for customers.
- Maintain updated knowledge of relevant orthopedic procedures, workflows, and latest developments in orthopedic care and rehabilitation.
- Prepare, deploy and retrieve Kinexcs’ equipment from end-users.
- Build and maintain positive working relationships with key customer accounts.
- Any other ad-hoc operational duties assigned.

**Expected Areas of Competence**
- Strong clinical skills, well versed in nursing, physiotherapy, or orthopedics, with relevant competency and experience
- Experienced in clinical practice and patient communication
- Good interpersonal skills and a pleasant personality
- Sharp focus and strong dedication to service excellence and desire to learn from customers and improve service quality continuously
- Excellent team player, able to relay customer feedback with internal stakeholders effectively
- Growth mindset, willing to continuously upgrade skills and grow together with the team
- Strong problem-solver and go-getter mindset

**Education/Experience Requirements**
- Degree or Diploma in Life Science, Physiotherapy, Nursing or related fields. Certified Nurse or Physiotherapist highly desirable.
- 2 years’ experience in clinical practice, or medical/pharmaceutical sales/customer service.

  • Customer Success Specialist

    4 days ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-178468 **Contact** Roselle Cuntapay **Posted** about 2 hours ago - Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. - They have an app that is used by Physiotherapists, doctors, and patients to aid...

  • Customer Success Specialist

    3 days ago

    Singapore beBeeCustomer Full time $2,500 - $4,500

    Customer Success SpecialistAs a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional support and service.Key Responsibilities:Assist clients with personalized support to meet their evolving needsBuild trust and rapport through clear communication, fostering strong relationshipsContribute to a positive and...

  • Proven Customer Success Specialist

    2 weeks ago

    Singapore beBeecustomerSuccess Full time $5,600 - $7,000

    Customer Success Specialist RoleJob Summary:We are seeking a seasoned Customer Success Specialist to join our team in Singapore. The ideal candidate will be responsible for ensuring seamless customer experiences through effective collaboration with internal stakeholders and delivering top-notch support.Key Responsibilities:Develop and maintain strong...

  • Customer Success Specialist

    6 days ago

    Singapore HokuApps Full time

    Overview Join to apply for the Customer Success Specialist role at HokuApps . HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and...

  • Customer Success Specialist

    1 day ago

    Singapore Lendela Full time

    About Lendela Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...

  • Senior Customer Success Specialist

    2 weeks ago

    Singapore Disprz Full time

    As a Senior Customer Success Specialist, you will be a trusted partner in helping customers achieve success with our products. Your responsibilities will include onboarding clients, driving adoption, and ensuring retention and growth post-sales.Your key responsibilities will involve onboarding and training customers for smooth adoption, building strong and...

  • Customer Success Specialist

    2 weeks ago

    Singapore beBeeAerospace Full time $90,000 - $120,000

    Customer Success SpecialistThis position involves developing current accounts, expanding existing vendor pools, and sourcing new opportunities in assigned territories.Key responsibilities include collaborating with the sales team to prepare quotations, negotiating with vendors, and processing purchase orders.The ideal candidate will possess a minimum of 2...

  • Customer Success Specialist

    2 days ago

    Singapore Lendela Full time

    About Lendela Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...

  • Principal AI Specialist, Customer Success

    2 weeks ago

    Singapore Zendesk Full time

    Principal AI Specialist, Customer Success The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for helping customers achieve business outcomes as fast as possible using Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in...

  • Customer Success Specialist

    4 days ago

    Singapore TUNITY TECHNOLOGIES PTE. LTD. Full time

    The Customer Success Specialist is pivotal in ensuring exceptional service delivery and maximising client satisfaction post-implementation. With a dual focus on nuturing client relationships and driving commerical outcomes, the CSS is responsible for increasing customer engagement, ensuring account sustainability and driving overall profitability. Key...