Customer Success Specialist

5 days ago

Singapore TUNITY TECHNOLOGIES PTE. LTD. Full time

The Customer Success Specialist is pivotal in ensuring exceptional service delivery and maximising client satisfaction post-implementation. With a dual focus on nuturing client relationships and driving commerical outcomes, the CSS is responsible for increasing customer engagement, ensuring account sustainability and driving overall profitability.

Key Responsibilties:
**Customer Relationship Management**:Serve as the primary contact for customers, ensuring their continued satisfaction and retention. Collaborate with product development teams to implement proactive strategies that address client needs, encourage product adoption and transition customers towards more standardised, cost-effective solutions.

**Commercial Accountability**:Monitor and analyse the costs associated with supporting each customer. Identify and implement strategies to enhance profitability, including transitioning suitable customers to the T-cube platform and making making strategic decisions about discontinuing support for unprofitable accounts.

**Customer Advocacy and Growth**:Foster strong relationships that encourage customer advocacy, supporting referrals and the creation of case studies. Identify and pursue oppotunities for account growth, encouraging customers to adopt new software enhancements that optimise operational efficiency and reduce maintenance costs.

**Cross-functional Coordination**:As a liaison between customer and internal teams, including hardware and software departments, to ensure a seamless and integrated customer experience. Facilitate effective communication and problem resolution across functional boundaries.

**Retention and Renewals**:Develop and maintain comprehensive success plans for high-value customers, detailing critical milestones, for onboarding, training, preventive maintenance and contract renewal. Leverage sales data and insights from the product development team to strategically recommend timely software upgrades.

**Customer Training**:Manage and enhance customer training programmes, ensuring clients fully leverage the capabilities of Tunity's Tcube suite for maximum benefit.

**Feedback Loop**:Act as the voice for customer within Tunity, relaying feedback and insights to the product and engineering teams to inform future product development and roadmap planning.

  • Customer Success Specialist

    6 days ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-178468 **Contact** Roselle Cuntapay **Posted** about 2 hours ago - Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. - They have an app that is used by Physiotherapists, doctors, and patients to aid...

  • Customer Success Specialist

    4 days ago

    Singapore beBeeCustomer Full time $2,500 - $4,500

    Customer Success SpecialistAs a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional support and service.Key Responsibilities:Assist clients with personalized support to meet their evolving needsBuild trust and rapport through clear communication, fostering strong relationshipsContribute to a positive and...

  • Proven Customer Success Specialist

    2 weeks ago

    Singapore beBeecustomerSuccess Full time $5,600 - $7,000

    Customer Success Specialist RoleJob Summary:We are seeking a seasoned Customer Success Specialist to join our team in Singapore. The ideal candidate will be responsible for ensuring seamless customer experiences through effective collaboration with internal stakeholders and delivering top-notch support.Key Responsibilities:Develop and maintain strong...

  • Customer Success Specialist

    7 days ago

    Singapore HokuApps Full time

    Overview Join to apply for the Customer Success Specialist role at HokuApps . HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and...

  • Customer Success Specialist

    2 days ago

    Singapore Lendela Full time

    About Lendela Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...

  • Senior Customer Success Specialist

    2 weeks ago

    Singapore Disprz Full time

    As a Senior Customer Success Specialist, you will be a trusted partner in helping customers achieve success with our products. Your responsibilities will include onboarding clients, driving adoption, and ensuring retention and growth post-sales.Your key responsibilities will involve onboarding and training customers for smooth adoption, building strong and...

  • Customer Success Specialist

    2 weeks ago

    Singapore beBeeAerospace Full time $90,000 - $120,000

    Customer Success SpecialistThis position involves developing current accounts, expanding existing vendor pools, and sourcing new opportunities in assigned territories.Key responsibilities include collaborating with the sales team to prepare quotations, negotiating with vendors, and processing purchase orders.The ideal candidate will possess a minimum of 2...

  • Customer Success Specialist

    3 days ago

    Singapore Lendela Full time

    About Lendela Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...

  • Principal AI Specialist, Customer Success

    2 weeks ago

    Singapore Zendesk Full time

    Principal AI Specialist, Customer Success The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for helping customers achieve business outcomes as fast as possible using Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in...

  • Principal AI Specialist, Customer Success

    7 days ago

    Singapore Zendesk Full time

    Principal AI Specialist, Customer Success The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for helping customers achieve business outcomes as fast as possible using Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in...