Assistant Manager

3 days ago

Tiong Bahru, Singapore CONNECTe INTERNATIONAL Pte Ltd Full time

Our client is a leading global conglomerate in various businesses including properties, hospitality and maritime. Currently, they are searching for an **Assistant Manager - End User Computing**for their Singapore office**.**

**JOB DIMENSION (SCOPE)**
- **Provide level 3 technical support on end user computing.**:

- Regularly look for ways and tools to streamline and automate various administrative tasks in end user computing.
- **Participate in the IT Service Desk modernization project.**:

- Train service desk staff on operational procedures and troubleshooting techniques.
- **Assist the IT Operations Manager to supervise the outsourced IT Service Desk and the on-site support engineers.**:

- Assist the IT Operations Manager to update policies and procedures for service desk and end user computing.
- Collaborate with other IT functions to render suitable resolution and services.
- Manage end user hardware and software inventory.

**JOB REQUIREMENT**
- **5 - 8 years of End User Computing support experience covering Level 3 support, platform imaging and deployment as well as image testing and automation.**:

- **Familiar with the ITSM framework.**:

- Good knowledge of industry wide End User Computing platform products, technologies, standards, suppliers, and best practice, recognizing industry direction and strategies.
- **Working knowledge of Windows Operating System environment (Windows 10, 11), Microsoft 365 and Azure Active Directory are essential.**:

- Operation experience or prior implementation experience in ServiceNow is an advantage.
- Prior scripting experience with Windows PowerShell for automating administrative tasks.
- Proven customer service, good verbal communication skills, process improvement, problem solving, teamwork, and quality assurance.
- Good organizational and planning skills.

**Education and Key certifications necessary**
- Bachelor’s degree in computer science or a related technical discipline.
- **ITIL v4 certified.**:

- **Microsoft Modern Desktop Administrator Associate**

**There is no work pass sponsorship for this role. Thank you.**

**Salary**: $5,000.00 - $8,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- End User Computing Level 3 support: 5 years (required)
- Microsoft 365 and Azure Active Directory: 5 years (required)

License/Certification:

- ITIL Certification (preferred)

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