E-commerce Manager, Sea

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

**Division**: Luxury & Consumer Beauty

**Job Title**: E-Commerce Manager SEA

**Reporting to**: Digital & E-Commerce Director SEA

About the Role

As such, the e-Commerce manager works hand-in-hand with Local eCom teams as well as the Global Digital team, ensuring Coty affiliates & distributors have all the support needed to overdrive e-Commerce.

Due to the strong emphasis on developing eRetailer partnerships, expanding distributions, supporting the markets in their negotiations and creating regional commercial strategies & capabilities, we’re looking for a hands-on seasoned e-Business leader. Sustained eCommerce Account management experience with Lazada is a must-have.

KEY RESPONSIBILITIES
Portfolio
- Market includes: South East Asia & India
- Division includes: Luxury & Consumer Beauty consists of fragrances, skincare, makeup, nail care and body care

Ecommerce Business Acceleration & Operational Excellence
- Business Planning & Management.
- Plan and coordinate execution of the eCommerce accounts in your remit including designing the eJBP in partnership with the key channels as well as forecasting and reporting. Build & maintain strong relationships with key partners: enabler (Synagie), Marketplaces (Lazada, Shopee, Amazon) & e-retailers (Sephora, Myntra, Nykaa, and more).
- Create localized campaign and actively involve in 360 digital marketing activation. Faultless campaign setup and live campaigns on time. Lead ecommerce campaign execution and drive sales conversion.
- Monitoring performance, including pulling reports, synthetising, and analysing them and making changes to the plan. Lead monthly sales reporting and financial reconciliation.
- Work closely with supply chain and logistic partners to ensure stock forecast, fulfilment, and delivery on a monthly basis.
- Monitor & analyse performance, propose optimisation to meet agreed performance KPIs. Conduct monthly business reviews with key channels and local markets.
- Support the integration and deployment of new technologies and tools.

Communication & Leadership
- Direct management of 2 people (E-commerce Executive & Intern).
- Provide eCommerce education and share best practices within the Region.
- Be the voice of South-East Asia to express local needs, structure priorities, advocate local platforms specificities.
- Proactively and reactively manage stakeholder expectations to a very high standard.
- Build relationship with internal stakeholders, external JBP partners and vendors.
- Escalate issues to ECommerce Team Lead in a timely manner and work with all resources available to resolve.

WHAT YOU’LL BRING

**ESSENTIAL**:

- At least 5 years experience in e-commerce, key account management, preferably in a multi-brand and matrixed environment.
- Strong experience managing marketplaces E-Commerce (Lazada) is a must.
- Excellent project management and communication skills, especially working with multiple stakeholders
- Meticulous and organized. Ability to work on multiple tasks, in a fast-paced environment.
- Passionate & result oriented with a strong sense of ownership.
- Persuasive, resilient and flexible, able to easily adapt to new challenges.
- Advanced excel skills and confident in forecasting, reporting and budget tracking.
- Proficiency in English mandatory. T.Chinese, Indian or Thai is a plus.

**DESIRABLE**:

- Experience in FMCG/Beauty & Wellness eCommerce sites or affiliates highly regarded.
- P&L ownership experience is a plus.
- Ability to work independently with limited input once objectives have been set.
- Experience in using Google Adwords, Facebook Ads Manager, Google Analytics, or any digital/ECommerce tools is a plus