Application Transition Manager

6 days ago

Central Singapore EVABSSI APAC Full time

EvaBssi APAC is an IT Consulting and Technical Expertise company, part of Sopra Steria Group, with expertise in IT Infrastructure, Cloud, Cybersecurity and Smart Data (Business Process Digital Transformation). Its growth has accelerated these last few years, due to heighten customers' needs in Cloud/Digital Transformation, seamless connectivity and increase of cybersecurity threats.

For this job opening (permanent role), we are looking for a Transition Manager for our client in the Retail/Beauty industry, mainly to assist them to handle the transition between their current vendor and the new incumbent for Application Management Services.

**Requirements**:

- Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the Enterprise Business Transformation
- Define and roll-out the communication plan to support People Change Management workstreams
- Plan, execute, track and oversee specific workstream within defined projects
- Process coordination, collaborate with people to ensure the meeting of project scope, and alignment with defined desired outcome and project timeline
- Following ITIL best practices implementation with new incumbent
- Monitor regularly the performance and quality of the IT services in APAC Offices, with the help of ticket reviews, reporting, etc
- Support the Application Management Services rollout for Applications in scope in the next months
- Act as POC for users’ escalations and ensure constant end-user’s satisfactions
- Identify improvement opportunities in process, tools etc. based on ITIL best practices, and reach productivity gain by implementing these opportunities
- Support solution deployments from various IT tech domains, together with the service delivery partners, across the Asia region
- Manage communication with business stakeholders

**Qualifications**:

- Superior verbal and written communication to guide stakeholders through processes;
- Proficient in written and oral English and Mandarin
- Experience in engaging with regional stakeholders, including in China
- Proven experience in change management and transition management
- Experience in Regional IT support
- Vendor management experience
- Project Management Certification or ITIL foundation certification is preferred

**Benefits**
- Regular team buildings
- 18 leave days / Year
- AXA Health Insurance + AXA Life insurance
- Annual bonus
- Working hours: from 9am to 6pm, Monday to Friday
- E-learning and certifications paths

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