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Transition Manager
2 weeks ago
JLL supports the Whole You, personally and professionally.
Transition Manager
Work Dynamics Singapore
**What this job involves**:
Staying at the forefront of operational excellence
As a Transition manager you will provide direction to ensure a comprehensive transition and implementation management to new accounts and sites won by Integrated Facilities Management (IFM), covering all aspects of delivery to ensure a smooth transition from incumbent service provider to JLL. This role requires you to be a team player and work with other members of the business lines to meet all key performance indicators required from each Transition.
The principal accountability of this time-bound role will be to drive to completion the renewal commitments made by JLL during the contract negotiations with our clients, to include but not limited to human experience organisational enhancements, technology platform implementation, governance / process frameworks to ensure sustainability of the changes.
Putting clients first—always
Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our local service delivery during the transition phase. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync.
Becoming a trustworthy authority
Do you have what it takes to be a governance champion? If so, you are perfect for this role Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. Lead the team to roll out change control process effectively is also another challenge you need to take on. You will also ensure all functional specialist leads (SMEs/ Work stream Leads) participate during the Transition and Optimisation and provide required information for the success of the transition process.
Stakeholder Engagement
It is important that you are able to develop strong relationship and partnership with relevant clients as point of contact to ensure needs and expectations regarding the strategy and process of the mobilisation and transition are met. You will also need to partner with key stakeholders to ensure the strategies are tailored in accordance with feedback received from local Authority personnel. As the single point of contact during transition, you will provide ongoing and visible engagement with stakeholders to ensure client satisfaction metrics are achieved.
Driving team success
Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.
**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA
Ideal Experience
University degree or equivalent experience in relevant field
5-7 years’ experience in change management with proven experience leading various types of change management programs
Formal change management qualifications preferred, but not essential
Strong analytical, organization and administration skills
Fluent in English
Proficient in Excel, Word, and PowerPoint
Critical Competencies for Success
Ability to lead and work within a collaborative and supportive environment by providing clear direction, articulating parameters, and establishing professional working relationships
Strong project management competency
Strong ability to effectively engage with stakeholders including client and internal teams to manage and deliver mobilisation projects on schedule, within budget, and with a high level of customer satisfaction
Exceptional written communication skills with ability to build relationships across various levels of business
Proactive & professional approach to customer service and stakeholder engagement
Ability to understand change requirements and turn them into action
Other Personal Characteristics
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
Organised
KEY STAKEHOLDERS
Management Staff
Client Representatives
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