Senior IT Analyst SAP CRM

We’re not like most. We don’t just overcome obstacles - we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear - we create it. Meet ASM. A company that has been searching for people just like you._

**Who is ASM?**

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

**ASM, an inclusive workplace**

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

**Responsibilities**:

- Functional (Technical) and business knowledge sharing and leading the internal team by example. Ensure the team works according to agreed ASM procedures and process
- Investigate, scrutinize and recommend solutions to improve business processes, procedures and structures.
- Manage Service Request and Incidents for assigned area, Problem Management if applicable
- Participant and project manager / IT Lead for projects.
- Hands-on configuration and gathering of business requirements.
- Create detailed functional and technical analysis & designs, perform unit testing and SIT, conduct UAT, regression test and release to production system.
- Review and authorize SAP transport requests
- Keep IT Business Partner and Process owners informed of progress on new and enhancement requests.
- Ensure that standards are adhered to for documentation, development, source control, testing methodology, and internal procedures

**Requirements**:

- ** **At least 10 years of experience in solution implementation
- At least 2 end-to-end project cycles involvement
- Techno-Functional knowledge in CRM 7.0 (Sales & Service Process), ACE Authorization, CRM IPC/CPQ or SAP SD integration
- Knowledge of SAP CS and experience with C/4 would be a bonus.
- Knowledge in CRM Integration with ECC system (Bdoc/Idoc) is essentials.
- Process oriented thinking
- Strong oral and written communication skills.
- Strong leadership, ownership and personal drive to solve problems. Team player and able to guide and influence to achieve end goals
- Demonstrable experience of managing 3rd party support contracts and relationships
- Project management experience and able to structure and scope a project and to manage a project through to completion.
- Established experience in the orchestration of metrics/management reporting
- Ability to think strategically and at the same time be operationally hands-on when the circumstances desire
- From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision - a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love._

**Be part of our exciting future and join our team today