Operations Manager

2 weeks ago

Singapore FRENCH FOLD PTE. LTD. Full time

Bonjour We’re MERCI MARCEL A relaxed French social destination where food, design, and culture come together. As we grow, so does our community. And guess what? **We’re growing**With **8 outlets**(and counting), we’re opening a **brand-new French Fold at Great World City**at the **end of October**. **French Fold**is all about bringing a taste of France to Singapore with a menu centered on **galettes and crêpes**, served in a warm and social setting. And we want **YOU**to be part of this exciting chapter

**Outlet**:Great World City (New Outlet-End October)

**What’s In It For You**:

- **Salary**: $5,000 - $6,500 (5 days work week, 44 hours & no split shifts)

**Perks & Benefits**:

- Monthly Incentive Bonus (KPI up to $350)
- Daily Meal Allowance ($7/day)
- Dental Incentive ($200/year)
- Wellness ($250/year)
- Staff Discounts & Referral Bonus (up to $400)
- Welcome & Birthday Vouchers
- Salary Increment upon confirmation
- Long Service Incentives
- Career progression in a growing company that values meritocracy, innovation, sincerity, and responsibility.

**What You’ll Do**:
**Team Management**
- Recruit, train, and lead an enthusiastic team that’s as passionate about great service as you are.
- Create a positive, collaborative environment where teamwork thrives and morale stays sky-high.
- Conduct regular check-ins and performance reviews, helping your team grow and shine every day.

**Customer Service**
- Make sure our guests consistently experience service that’s a cut above the rest.
- Handle customer questions, concerns, and feedback swiftly and with genuine care.
- Roll out creative ideas and strategies to elevate the dining experience and keep guests coming back for more.

**Operations Management**
- Oversee the day-to-day flow. From opening the doors to closing time, keeping everything running like clockwork.
- Keep inventory and ordering on point, balancing stock levels perfectly to minimize waste without ever running short.
- Uphold top-notch health, safety, and cleanliness standards, making our spaces safe and inviting.
- Be the friendly face that greets customers, takes orders, and serves up food and drinks with enthusiasm, offering expert advice on menu and wine pairings.
- Maintain impeccable standards for food quality, presentation, and consistency—because every plate should impress.
- Conduct regular inspections to ensure we’re always in line with food safety and sanitation guidelines.
- Quickly resolve any issues related to quality or service with a solutions-first mindset.

**Strategic Planning**
- Partner with management to shape and execute smart strategies that fuel growth and keep Merci Marcel ahead of the curve.
- Spot opportunities to innovate and improve, helping us stay competitive and fresh in the market.

**Who We’re Looking For**:

- **5-8 years of experience in F&B**, overseeing outlets of 100-150 guests.
- **Strong leadership and interpersonal skills**, with the ability to motivate and inspire teams.
- **Energetic & Passionate**: You thrive in a fast-paced environment
- **Team Player**: You’re excited to work with a fun, supportive crew
- **Guest-Obsessed**: You put the guest at the heart of everything you do
- **Eager to Learn**: Always growing, always collaborating—Leave your ego at the door
- **Weekend & Holiday Availability**: Ready to bring your A-game, whenever we need you

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