Client Onboarding Analyst 1

16 hours ago

Singapore Citi Full time

**Responsibilities**:

- Responsible for client onboarding document review, including Account Maintenance and Credit related documents (eg. ISDA, Guarantee, Charges).
- Ensures strong support to changes to the documents requirements and initiatives.
- Demonstrates high level of diligence, motivation and organizational skills.
- Performs day to day review of corporate structure change, credit documentation review and delivering high quality service to internal partners.
- Ability to understand new work procedures, analyzes complex and variable issues with significant departmental impact eg. reduction in Manual Touch Points (MTP)
- Identifies and support process improvements to enhance efficiencies and controls
- Provides response to client and internal inquiries.
- Prepares documentation for archiving.
- Applies appropriate bank’s regulations while processing the requests.
- Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
- Verification and authorization of data entered in the systems.
- Ensures all queries are dealt with in an efficient and timely manner.
- Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
- Assists in the implementation of validated process improvements.
- Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

**Qualifications**:

- Bachelor’s/University degree or equivalent experience
- 1-2 years of relevant experience
- Good team player
- Strong interpersonal and communication skills. Able to communicate with internal and external business partners
- Consistently demonstrates clear and concise written and verbal communication skills
- Good execution skills in a multi-tasking work environment
- Ability to achieve business objectives without compromising on controls and risk parameters established
- Able to partner with businesses and other support functions
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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