Customer Service Team Lead

7 days ago

Singapore Sun Chemical Corporation Full time

**ABOUT THE ORGANIZATION**

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

**Roles & Responsibilities**
- Represent customer service team to ensure Color Materials business needs are met.
- Ensure a high degree of customer focus in all order-to-cash activities (e.g. customer management, export order management etc.) and maintain good co-operation and communication with sales team, planning team and other support functions.
- Perform End-to-End order-to-cash management with agreed service level.
- Liaise and work with different regional Supply Chain management, business and other supporting function to review and drive the improvement of operations, processes, and organization to align with business strategy.
- Develop related KPI and monitor the performance.
- Overseeing and assessing customer service staff activities, and providing them with guidance on issues and regular performance-related feedback.
- Team engagement and retention strategy and implementation.
- Ensures that employees are trained to fulfil the assigned tasks.

**Requirements**:

- Education: minimum Degree holder in Supply Chain
- Working Experience: at least 5~10 years of customer service related experience
- Technical & Professional Knowledge: Knowledge of supply chain processes is required; with in-depth understanding of the detailed processes and procedures of different order management in the fulfillment of customers’ orders. Well versed with SAP system (S&D module) and order to cash processes.

This position requires a high level of administrative, organization and co-ordination skills in overall supply chain management.

**BENEFITS**

We offer a range of market-competitive total rewards that include merit increases, paid holidays, medical, dental and life insurance. Eligibility of benefit timing may vary.

**EQUAL EMPLOYMENT OPPORTUNITY**

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.

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