Guest Experience Manager

2 weeks ago

Singapore SOI AROY PTE. LTD. Full time

1)Guest Engagement & Personalization - Interact warmly with guests, recommend dishes based on preferences, and share the cultural background of traditional Thai cuisine.

2)Authentic Thai Hospitality - Ensure the atmosphere, service style, and overall experience reflect the warmth and attentiveness of Thai culture.

3)Customer Satisfaction & Issue Resolution - Monitor guest satisfaction throughout the visit and address any concerns or feedback promptly and professionally.

4)Loyalty & Relationship Building - Develop strong relationships with regular diners, manage loyalty programs, and encourage return visits.

5)Team Collaboration - Coordinate with kitchen and service staff to ensure smooth service and a consistently high-quality dining experience.

Online Presence Support - Encourage happy guests to leave reviews or post on social media, contributing to the restaurant’s positive online reputation.

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