Customer Service Representative

1 week ago

Changi, Singapore QuessGlobal (Malaysia) Sdn Bhd Full time

_**Job Role**:_

Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
- **Operating Hours from 8.30am - 8.30pm**:

- **On 5-day work week with rotating shifts**:

- **Mondays to Sundays and public holidays**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,700.00 - $4,000.00 per month

**Benefits**:

- Health insurance
- Professional development
- Promotion to permanent employee

Schedule:

- Shift system

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Relocate:

- Changi: Relocate before starting work (required)

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