Senior Officer, Client Service Advisor

1 week ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Wholesale Bank** function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

**Responsibilities**:
The incumbent for this position is expected to provide Treasury Management/Transaction Banking services and advisory support to the corporate and financial institutional clients globally.

**Responsibilities**:

- Independently consults, execute and acts as a liaison with business partners and clients to ensure requirements are fully met for services requested within the specified timeframes
- Manage client enquiries for target clients, enhancing client delight and manage client retention
- Responsible for resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escalate if the resolution exceeds expected SLAs
- Participate in client planning to position and deliver the full range of Bank’s products and services as part of the overall client relationship
- Proactively provide advice on the usage of all banking products and services to clients
- Understand the end-to-end processes and utilizes professional judgment in determining appropriate resolution of client needs within the risk and compliance parameters
- Identifying training needs for clients and ensuring that clients are well aware of the product/service capabilities and the benefits to them
- Participate in client management and Sales/RFP opportunities on complex working capital management solutions
- Perform service reviews and STP guidance
- Develops client service account plans that enhance the service delivery
- Monitor and analyze customer volume and revenue figures to identify sales leads for Sales and Relationship Bankers
- Perform root cause analysis of defects, issues and non-compliance of service levels
- Provide training on new/or changed special procedures catered to the high value clients and on client specific knowledge
- Review and provide post implementation services support on the regional/large local deals

**Job Requirements**:

- 2 years of Transaction Banking for Large Corporate portfolio. Those without experience are welcome to apply
- Should have the skill, ability, experience and confidence to navigate the bank and business partners to ensure servicing tasks and client requests are completed on time
- Requires excellent communication, influencing and negotiation skills to effectively manage client implementation and service
- Think creatively to generate value-added services

**Be a part of UOB Family**:

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