Application Production Support Engineer

6 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

**Job Title**:Application Production Support Engineer (Contract )

**Employment Type**:12-Month Renewable Contract under NTT, based at client site ( a leading global bank )

This role offers hands-on exposure to **scripting, databases, middleware, cloud, and modern monitoring tools**, working in a fast-paced environment with cross-functional teams.**Work Location**:MBFC or Changi Business Park, Singapore

**Salary Range**:(based on experience)

**Key Responsibilities**:

- Handle **incident management, root cause analysis, and permanent fixes**.
- Develop and enhance **automation scripts**for monitoring, alerting, and reporting.
- Monitor system health and performance using enterprise monitoring tools.
- Partner with development, infrastructure, and QA teams to resolve issues.
- Participate in **release management, deployment, and patching cycles**.
- Document incidents, fixes, and SOPs for knowledge base.
- Participate in **on-call/rotational shifts**when required.

**Requirements**:

- Bachelor’s degree in Computer Science, IT, or related discipline.
- 6 to 9 years of **Application/Production Support**experience.
- Strong **scripting skills**(Shell, Python, PowerShell, Perl).
- Proficiency in **SQL**for troubleshooting and data validation.
- Solid knowledge of **middleware/app servers**(WebLogic, Tomcat, JBoss).
- Hands-on with **monitoring tools**(Splunk, AppDynamics, Dynatrace, Grafana, Nagios).
- Experience with **incident, problem, and change management**(ITIL framework).
- Strong debugging, analytical, and communication skills.
- Ability to work under pressure in a 24x7 banking environment.

**Good to Have**:

- Exposure to **DevOps / CI/CD pipelines**(Jenkins, Git).
- Familiarity with **Kubernetes / container platforms**.
- Prior **banking/financial services domain**experience.ITIL Foundation certification.

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