Application Production Support Engineer

3 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Title: Application Production Support Engineer (Contract )

Employment Type: 12-Month Renewable Contract under NTT, based at client site ( a leading global bank )

We are seeking a highly skilled Production Support Engineer to join our team supporting mission-critical banking applications.

The ideal candidate will have strong expertise in scripting, modern application platforms, and debugging/monitoring, ensuring smooth operations, performance, and reliability of applications in production.

Note: This role is focused on Application/Production Support. Candidates with only Infrastructure/Desktop/EUC support experience will not be considered.

Work Location: MBFC or Changi Business Park, Singapore

Salary Range: (based on experience)

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

Key Responsibilities
  • Scripting & Automation: Develop, maintain, and troubleshoot automation scripts using Shell, Python, and PowerShell.
  • Modern Application Platforms: Provide production support for systems running on PCF, OpenShift, AWS EKS, and other cloud services.
  • Debugging & Monitoring: Utilize Splunk, AppDynamics, Dynatrace, Kibana (KQL) and tracing systems to detect and resolve issues proactively.
  • Database Proficiency: Perform PL/SQL queries, scripts, and troubleshooting to support production stability.
  • Linux Administration: Manage and support applications hosted on Linux servers, ensuring uptime and performance.
  • Incident & RCA Handling: Lead incident management, perform root cause analysis, and ensure SLA compliance.
  • Code Flow Analysis: Trace through Java and .NET applications to identify error conditions and unexpected behaviors.
  • Release & Change Management: Support deployment activities, coordinate with stakeholders, and ensure minimal business impact.
  • Documentation & Reporting: Maintain knowledge base, prepare incident reports, and provide insights to management.
Requirements
  • Bachelor's degree in Computer Science, IT, or related field.
  • 6–9 years of Application/Production Support experience in large-scale environments.
  • Strong skills in Shell/Python/PowerShell scripting.
  • Hands-on experience with cloud platforms (AWS, PCF, OCP, EKS).
  • Familiarity with monitoring and APM tools (Splunk, Kibana, Dynatrace, AppDynamics).
  • Strong proficiency in SQL/PLSQL.
  • Solid understanding of Linux fundamentals.
  • Ability to analyze Java/.NET code flows to support troubleshooting.
  • Excellent incident management, problem-solving, and debugging skills.
  • Strong communication and collaboration abilities.

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We look forward to your application

Tell employers what skills you have

Kubernetes
Change Management
Cloud Computing
DevOps
Release Management
application troubleshooting
Root Cause Analysis
Scripting
monitoring
SQL
Problem Management
Middleware
Application Support
Python
Performance Tuning
Automation
ITIL
Debugging
Shell
Incident Management

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