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Customer Service Executive
3 weeks ago
To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs
- Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns
- Responsible for updating weekly and monthly Operation reports
- Support Company held events
- Any other ad-hoc assignments as dedicated by Department Supervisor / Manager
Skills/Education/Experience:
- Minimum GCE “O” Levels, Diploma or Degree preferred
- Possess at least 1 year of experience in the Call Centre or service related industry
- A pleasant personality and good customer orientation mindset are essential
- Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
- Ability to meet deadlines and work under pressure.
- Ability to function as an effective team player
- Strong initiative, open minded and willing to adapt to changes and challenges
- Mature, self-motivated and hardworking
- Able to work on shifts - Either 9am to 6pm or 10.30am to 7.30pm
- Able to work on rostered Saturdays (10am to 2pm)
- Occasional weekend support at local seminars
Note: All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.
**Job Types**: Full-time, Permanent
**Salary**: From $2,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
COVID-19 considerations:
As per MOM Regulation
Work Location: One location
- Health insurance
