Customer Service Executive

6 days ago


Orchard, Singapore CHOPARD (ASIA) PTE LTD Full time

We are looking for a Customer Service officer to maintain highest level of customer satisfaction in the management of spare parts / tools / support service to the Customer Service Team.

Duration : 8 months contract

Working hours : 9am to 6pm (Monday to Friday)

Date to start : January 2025

**Job Summary**:

- Support full repair administration flow
- Allocate parts for workshop repairs and handle order inquiries
- Oversee spare parts and conditioning inventory, including analysis and replenishment
- Ensure stakeholders’ spare parts and tools orders are fulfilled
- Manage movement exchange and precious parts recycling
- Handle logistics and shipment for all stakeholders
- Report on OM quality defects and next service requirements

**Requirements**:

- With 2-3 years of experience in a similar capacity
- Good computer skills in Microsoft Words, Excel. Knowledge in Salesforce, CEGID and Oracle will be an added advantage
- Trustworthy and ability to handle luxury items with care, accuracy & commitment
- Strong analytical mind, well-organized and an eye for detail
- Mature, independent and good initiative
- Effective communication to coordinate with stakeholders and support the CS department
- Able to work independently, meet tight deadlines, work under pressure with minimum supervision
- Able to start in early January 2025
- Has the potential to transition from a contract role to a full-time position based on performance and company needs

**Job Type**: Contract
Contract length: 8 months

Pay: $3,500.00 - $4,500.00 per month

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application Deadline: 29/12/2024
Expected Start Date: 06/01/2025



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