
Customer Service Associate
13 hours ago
Job Title: Customer Service Associate
**Salary**: Competitive, based on experience + Benefits
**About Us**:
We are passionate about delivering exceptional customer experiences. We believe in creating a positive, customer-centric environment where every interaction counts. Our team is growing, and we are looking for a dedicated and enthusiastic **Customer Service Associate** to join our dynamic team
**Key Responsibilities**:
- Address customer inquiries, concerns, and complaints with patience and understanding
- Assist customers with order placement, billing questions, product information, and troubleshooting
- Maintain accurate records of customer interactions and transactions
- Ensure timely resolution of customer issues, escalating as needed
- Collaborate with other departments to fulfill customer needs and improve service quality
- Stay up-to-date on product offerings, services, and company policies
**Qualifications**:
- Diploma (min) or equivalent required
- Previous experience in customer service or a similar role preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- A positive, friendly, and professional attitude
- Comfortable working with customer service software, Microsoft Office, and other digital tools
**Benefits**:
- Competitive salary with opportunities for advancement
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan with company match
- Employee discounts on products/services
- Ongoing training and development opportunities
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: $2,238.00 - $4,236.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Professional development
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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