Implementation Consultant

5 days ago

Singapore XCEPTOR PTE. LTD. Full time

**The role**:
Our client-facing Implementation Consultants are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them from project inception to ‘go live’. They gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.

You will be integral to delivering the projects that you are working on. Our environment is highly collaborative; therefore, you will find yourself being asked to help design solutions as often as you will ask for help yourself. At its heart this is a technical role, however, analysis and communication skills are critical to understanding the business requirements and taking a lead role in delivering the solution. A typical day would involve a variety of activities, involving the whole lifecycle of a project.

The role will suit someone who enjoys working with both business and technical teams, in a fast, dynamic environment, and who is naturally relationship driven and passionate about meeting our client’s needs.

**Key responsibilities**:

- Gathering requirements: Understanding the client's needs and requirements to ensure the solution being implemented meets those needs.
- Technical design, build and testing: Working closely with the client to design, configure and build the solution.
- Release management: Providing demos to clients and delivering and supporting release packages.
- Troubleshooting: Resolving technical issues and answering questions that arise during the implementation process.
- Communicating with stakeholders: Communicating regularly with stakeholders, including clients, project managers, and technical teams, to provide updates on the project's progress and address any concerns.

**Key skills**:

- University degree (or equivalent): Any BSc degree, Computer Science, Chemistry, Physics, Economics or Engineering.
- Programming language experience with a preference for Object Orientated languages such as C#, C++, Java, Python.
- Relational Database experience such as SQL or Oracle.
- Strong XML skills.
- Preferably some software development experience such as.NET or Java.
- Elements of the software are designed to allow users to transfer Excel skills; so, a good knowledge of Excel or Access would be beneficial.
- Preferably you will have some relevant experience in a customer-facing role gained with a software solutions organisation.

**Expected competencies and behaviours**:

- Excellent verbal and written communication skills.
- Able to create and maintain strong and varied working relationships.
- Customer service approach and mindset and comfortable working directly with customers in a consultative capacity.
- Excellent organisational and time management skills: able to effectively multi-task and manage conflicting priorities, coupled with good attention to detail.
- Self-motivated and able to work on own initiative, as well as part of a team and in collaboration.
- Logical and analytical thinker with problem-solving skills and mindset.
- Takes pride and accountability in their work.
- Enjoys working in and being part of a team.

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