Field Service Center Engineer

1 week ago


Singapore Agilent Technologies, Inc. Full time

Singapore's Field Service Center provides rapid, cost-effective alternatives to onsite repair. Geographical responsibility cover SAJK (South Asia Pacific, Japan, Korea) customers. With Instrument Exchange Program and Return to Agilent services, we ensure that customers’ instruments are repaired and returned in good working conditions.

Join our dynamic organization to be a part of this exciting and rewarding work

**Key Responsibilities**:

- Provides quality and prompt maintenance and repair for Agilent product solutions around LC, GC and molecular spectroscopy related instruments at the Field Service Center.
- Completes documentation and acquires required signatures for repair and exchange service.
- Sets customer expectations regarding the type and terms of service provided by Agilent and reports problems/discrepancies to Management as appropriate.
- Plans and orders components, parts and tools for repair.
- Controls and maintains all assets used in the job.
- Compliance and reporting - document data/information, customers' calls, contacts and repair recommendations accurately and timely in various reporting systems.
- Responsible for triggering the escalation process where applicable/required

**Qualifications**:

- Bachelors' Degree in Chemistry, Biochemistry, Biology or Engineering related fields.
- 2 - 4 years of working experience is required. Those with experience in technical (troubleshooting and repair) or customer service will have an added advantage.
- Clear, respectful and timely verbal and written communication.
- Proficiency in MS Outlook, Words and Excel
- Have the knowledge of SAP will be an advantage
- Aptitude to handle and balance customer expectations with Agilent's business needs.
- Ability to coordinate and prioritize your workload efficiently.
- Passion for service with friendliness and a personable character.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.



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