Assistant Key Account Manager

The **Local Chain Assistant Key Account Manager**is responsible for managing the entire Local Chain (LC) channel under Traditional Trade. This includes General Trade (GT) supermarkets, mínimarkets, provision shops, Chinese Medical Halls, independent pharmacies, departmental stores, and rehabilitation wholesalers.

The incumbent will manage and service key LC accounts to build strong relationships and rapport, identify growth opportunities and channel gaps, and lead a team of Sales Executives to achieve sales targets and ensure excellent merchandising standards.

**You will play an essential role to**:

- Manage the overall performance of the Local Chain (LC) channel to achieve sales targets and business objectives.
- Service key accounts across General Trade supermarkets, mínimarkets, provision shops, Chinese Medical Halls, independent pharmacies, departmental stores, and rehabilitation wholesalers, with support from the LC Sales Team.
- Lead, coach, and develop the LC Sales Team to deliver strong in-store execution and merchandising excellence.
- Conduct regular store visits to strengthen relationships with store managers and key stakeholders.
- Work closely with immediate superior and buyers to initiate sales and promotional plans.
- Prepare and submit timely reports including sales reports, promotion proposals, and competitor analyses.
- Analyze customer profitability and sales data to recommend strategies that drive market share growth.
- Manage trade promotional budgets effectively to deliver sales objectives and target set by the company.
- Collaborate with Supply Chain to plan and forecast adequate inventory for the channel and work with them to bring forward/ increase the shipments preventing out of stock situations.
- Work closely with superior to ensure smooth implementation of island-wide promotions and key branding campaigns.
- Promptly resolve operational issues within a short timeframe.
- Actively hunt for new accounts and expand distribution of products.
- Respond promptly to customer requests for proposals and quotations with strong follow-through.
- Ensure accurate documentation of sales orders, customer feedback, product returns, exchange requests, and issuance of credit notes.
- Follow up with customers on outstanding payments and assist with collections of cheque or cash when needed.
- Adheres to all company policies, procedures, and business ethics codes.
- Maintains consistent contact and service with all customers in the market area to ensure high levels of customer satisfaction.
- Demonstrate strong collaboration and teamwork with internal departments and colleagues.

**Qualifications & Experience Requirement**
- Minimum GCE “O” Level / “N” Level / ITE or equivalent qualification
- At least 2-3 years of relevant experience in the FMCG industry, with prior exposure to managing an operational or sales team
- Must possess a valid Class 3 driving license and own vehicle
- Proficient in Microsoft Office, particularly Excel
- Able to work independently and take a hands-on approach in daily operations

**Success Traits**:

- Strong communication and interpersonal skills, with the ability to build effective relationships in a diverse, fast-paced, and complex matrix environment
- A self-starter and team player with a high level of initiative and accountability
- Highly goal oriented, assertive and a hands-on problem solver
- Strong analytical and organizational skills
- Adaptable, self-motivated, and upholds high standards of integrity