Assistant General Manager

**Job no**: 498536

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: Front Of House

**JOB SCOPE**

**Front Desk & Reservations**
- Review the reservation book, pre-assign designated tables and follow up on all special requests.
- Anticipate heavy business times and organize procedures to handle extended waiting lines and safe management measures, where required.
- Devise and establish training sessions for both Point of Sale (IG) and Restaurant Table Reservations / Management (Sevenrooms) for relevant Team Members.
- Establish and Monitor a Guest Preference & Recognition program to ensure customer total satisfaction.

**Training & Development**
- Responsible for coordinating training of all Team Members as required to ensure excellent product knowledge and service skills for Restaurant Operations.
- Responsible to devise training programs which will enable the department to attain quality goals.
- Organizes, and leads daily pre-shift meetings and departmental meetings as needed for department communication.
- Work with Training Department in establishing the appropriate training programs and ensure they are executed in a timely manner and to achieve Key Performance Indicators (KPIs) of departmental training hours.
- Assist to supervise, mentor, train, schedule and evaluate all Team Members.

**Human Resources**
- Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
- Participate in the recruitment of team members with the collaboration of HR and ensure that the appropriate number of team members are recruited in accordance to the Department’s manning guideline.
- Approve the schedule for all Team Members in line with service requirements.
- Responsible for maintaining and coordinating reviews, discipline, and other records.
- Maintain employee records.
- Work with Team Members to formulate new promotional ideas that would have a positive impact on the Team Members Experience and for continued growth and improvement of the team.
- Responsible for following up on team member surveys to insure positive results.

**Financial Matters**
- Ensure all cashiering procedures are processed in compliance with accounting standards.
- Understand all the required Key Performance Indicators (KPIs) critical to the operation and ensure that a mechanism is established to track, monitor, and review.
- Review menus, analyze recipes, and determine food, labor, overhead costs.
- Formulate and implement an ongoing up selling program for all Team Members with benchmarks and individual performance targets to stimulate completion between Team Members.

**Beverage & Inventories**
- Monitor and minimize wastage of consumables and maintain labor productivity ratios.
- Coordinate inventories and purchasing of food and beverage products, supplies and equipment as needed for the front of house operation.
- Assist bar team to review Wine & Drinks Listings / Pricing for bar operations.

**Marketing & Promotions**
- Compile 12 months Calendar of Events & Promotions in conjunction with Seasons, Holidays, and special occasions such as valentines, Mother’s Day, etc. for continuous revenue generation of the department.
- Organize special events as needed within the department operation.

**Hygiene & WSH**
- Ensure enforcement of high standards of hygiene and sanitation throughout the bar areas.
- Work with Hygiene team through inspection and ensure to be in line with LVS standard.
- Perform review of Risk Assessment on a yearly basis.

**Brand & Service**
- Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
- Conduct inspection on table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order on a regular basis.
- Ensure that the specified amount of wine lists is available and in good condition for each meal period.
- Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
- Respond to guest comments, requests, and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
- Develop and practice all aspects of Service Culture Standards. Ensure team members are held accountable to exercising Standards daily.
- Familiarize with all existing Marina Bay Sands business processes to understand the operating environment and thereby, establish all required business processes that are customer-centric and appropriate for Marina Bay Sands environment
- Support the objectives of the F&B division t