Customer Service/front Desk Officer

2 weeks ago

Singapore WeTalk Singapore Full time

**FUNCTION AS A COURSE CONSULTANT**
- Handles inquiries via live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate department
- Serves as frontline in communicating available programs/courses for students
- Regularly communicates with Marketing and Academics on available offering and promotional campaigns
- Opens ticket to organize and administer student records, ensure that records are updated with attendance, finances, etc.
- Keeps student information confidential and secure
- Arranges trial class schedule with academics department
- Oversees the student admissions
- Performs clerical tasks, and other adhoc task.

**CUSTOMER SUPPORT/FRONT DESK OFFICER**
- Assists the education / academic department relative to departmental activities, coordination works and program implementation
- Assists in the preparation, routing, distribution of documents across all sites
- Assists CS/Sales/Marketing Department in the implementation of promotional campaigns and activities
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels
- Acknowledges and resolve customer complaints
- Knows our products inside and out so that you can answer questions
- Keeps records of customer interactions, transactions, comments and complaints
- Communicates and coordinate with colleagues as necessary
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provide professional customer support
- Handles walk-in customers in the center

**QUALIFICATIONS**
- Must be a local Singaporean who can report on site in Orchard
- Must have at least 6 months or years of working experience in the related field is required for this position
- Excellent oral and written communication skills.
- Well versed in English and Mandarin
- A proven team player who can work effectively with people of diverse backgrounds and experiences
- Energetic, flexible and enjoys classroom activities.
- With pleasing personality and willing to undergo training

Schedule:

- Day shift

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