Customer Service Associate

24 hours ago

Novena, Singapore NOAH HEALTH PTE. LTD. Full time

**Your Team**

At Ordinary Folk, our mission is to revolutionize the way people access medical treatment.

We’ve built brands tailored to the differing needs of people across diverse Asian cities, and delivered healthcare solutions the modern way — online and to your doorstep.

Working with medical professionals in each country, who are armed with decades of expertise in their specialized fields, allows us to tailor treatment plans that work for the broad range of individual needs for their local populations.

To support our efforts in Singapore, we are looking for a Customer Service Associate who is empathetic, an active listener and critical thinker to join our Member Experience team.

**Responsibilities**:

- Actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.
- Assist doctors in resolving any technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers.
- Provide comprehensive and accurate information regarding our products, medicines, treatments, and services to customers, ensuring they are well-informed.
- Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
- Continuously develop an in-depth understanding of the company's products, services and processes to provide excellent customer service.
- Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
- Proactively identify improvements to customer service processes and tools, and provide actionable recommendations to improve customer satisfaction.
- Coordinate with our logistics partners to ensure prompt and accurate delivery of orders.
- Process customer orders swiftly and accurately, verifying order and payment details for accuracy and completeness.
- Assist the operations team to accurately pack and ship orders.
- Assist with inventory management of products.

**Your Experience**:
At least 1 year of experience in customer service and/or supply chain, preferably in a telehealth or tech setting.

Proven track record of resolving customer inquiries, coordination of logistics and packing.

**Your Skills**:

- Native proficiency for both written and spoken Mandarin and English.
- Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.
- Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.
- Attention to detail and accuracy in packing, processing customer orders, verifying information, and maintaining records.
- Proficiency in using customer service tools and systems, such as CRM software (Intercom, Zen Desk and Fresh Chat), ticketing systems, and knowledge bases.
- Ability to work in a fast-paced environment, managing multiple patient interactions simultaneously while maintaining a high level of professionalism and efficiency.

Pay: $2,500.00 - $2,800.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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